You are here

Campus Communication

4/12/2016

Many colleges and universities face challenges when it comes to their phone and communications systems. Outdated phone systems offer limited capabilities and often consume time and resources due to support and maintenance requirements. By moving to a unified communications platform, institutions can not only replace aging campus phone systems, but go beyond voice to unify all communications in a streamlined and more reliable desktop application, encompassing voice, email, fax, video and chat.

Arizona university abandons obsolete phone system and upgrades to unified communications platform from Jive

Imagine being several years into a hardware-based, enterprise Voice over IP phone system installation and still in the first phase of the implementation process. That is exactly the troubling situation the University of Advancing Technology, located in Tempe, Arizona, found itself in spring 2015.

“The system was expensive, difficult to configure and had a clunky call manager user interface,” says Jason Pistillo, CEO. “It had lots of high-end features, but we never got to that level because we never got beyond the basics.”

Photo credit: Elvis-Obukowho Ufuoma

It was clear starting in 2013 that an aging, on-premise, analog phone system would not cut it anymore for Campbellsville University in Kentucky. The institution, which sits an hour and a half outside of Louisville and serves over 3,500 students, needed to ensure reliable phone service for all departments across a main campus and three remote sites.

Brescia University upgrades to Jive Communications hosted phone system for a better user experience

Frequent downtime. Lengthy change processes. Complicated pricing structure. These were just a few of the issues of Brescia University’s phone system in use prior to 2014.

With over 25,000 students, the University of Illinois at Chicago is the largest university in the greater Chicago area. Its urban setting just west of the Loop means it is an important part of the educational, technological and cultural fabric of the city. With such a campus, the institution’s leaders knew that students, staff and visitors would need a singular place to access directional and other information.

I recently had the opportunity to meet with dozens of mobile web leaders from some of the most respected universities. While speaking with experts at schools from Harvard to Princeton, I learned that we’re all struggling with the same challenges in mobile. Fortunately, as we share best practices across campuses around the world, mobile capabilities in higher education are at their most exciting time yet.

Integrating mobile devices in learning is getting to be old hat in Abilene, Texas.

As early as 2008, Abilene Christian University (ACU) was the first university in the United States to provide each incoming student with an Apple iPhone or iPod Touch. Each of the nearly 4,800 students on the ACU campus located 180 miles west of Dallas can access course calendars, campus maps, receive homework alerts, security alerts, and answer in-class surveys and quizzes, among other ACUdeveloped web applications.

In the heart of Boulder, Colorado, sits a college where the whole student is greater than the sum of his or her parts. It is a place called Naropa University, where contemplative education encourages students to transform themselves and the world.

With more than 25,000 students, DePaul University in Chicago is the largest Catholic university in the United States. With 10 colleges divided between two campuses, along with three additional satellite campuses, finding certain pieces of information can be challenging for students.

At a school the size of Purdue University, just scheduling campus visits by prospective students could overwhelm an admissions department. Add accepted student receptions and recruiting events, and the pressure can seem worse than for a high school senior awaiting an acceptance letter. That’s precisely why Hobsons’ solutions, including its Education CRM Suite, made sense to Purdue, which has about 30,000 undergrads in its 11 colleges and schools in West Lafayette, Indiana.

Pages