You are here

Business Intelligence

Higher ed institutions are looking for ways to move from paper-based to digital systems and to create accessible, centralized information repositories. As a result, they are increasingly using Enterprise Content Management as a way to achieve back-office efficiencies.

In light of President Obama’s recent speech outlining his goals for higher education, the need to become more transparent, accountable and efficient has become particularly acute for those charged with managing student financial aid, says Linda Ding, education program strategist for Laserfiche.

It wasn’t long ago that most of what went on behind the scenes at Oklahoma Christian University (OC) was paper-based and cumbersome. Realizing they needed to do a better job of meeting students’ expectations, OC’s Director of Student Financial Services, Clint LaRue, collaborated with Vice President of Information Technology John Hermes, found a way to move the department into the 21st century and provide better customer service.

President Obama’s recent speech outlining his plan to make higher education more affordable had as its centerpiece the intent to hold institutions receiving federal funding more accountable for how well they’re serving their students. Congressional approval is required to turn Obama’s proposal into actionable legislation. But if it does pass, colleges and universities will face greater scrutiny than ever before. Much of this attention will be directed at student financial aid departments, compelling them to become more efficient, accountable, and transparent in their operations.

University and college police departments may operate in a smaller arena than most city law enforcement agencies, but their need for accurate and up-to-date intelligence is no different, nor are the challenges they face when trying to manage this through a paper-based system. ECM can help alleviate the problem.

Like many other agencies, city police departments are contending with shortages of time, money, and personnel, while the lives of their citizens (and of their officers) depend upon the ability to get the job done right. This balancing act is a challenge university and college police departments can relate to. ECM is helping some city police departments optimize their resources so they focus on what they do best—saving lives.

The University of Central Florida (UCF) Police Department, located on the university’s main campus in Orlando, has 61 sworn and 36 civilian personnel tasked with maintaining campus safety and security. It’s Carla Markx’s job to manage all the records, reports, and evidence flowing through the department. Markx, coordinator, statistical research, records/property & evidence manager for the department, doesn’t tackle this chore alone. She’s assisted by four employees in the Records Division and one in the Property and Evidence Division.

It was a near-miss, potential disaster that galvanized the College of Arts & Sciences at the University of Oklahoma (OU) into taking action, says Dr. Rhonda Dean-Kyncl, assistant dean for college academic services. Her office staff is responsible for safely handling the entire academic histories of more than 8,000 students.

Tornados in Oklahoma and Texas. Wild fires in California and Colorado. Hurricanes in Louisiana and tropical storms along the upper East Coast. Not only do these disasters exert a terrible toll on people and on their personal lives, but they also wreak havoc on all manner and sizes of businesses, institutions of higher education among them.

An effective business continuity plan must be based on both a sound knowledge of your institution’s culture and structure, as well as on well-defined policies and procedures that make the plan a part of your daily operations, rather than something that is referred to only in case of emergency.