Sponsored Case Studies & Features

12/01/2013

Maintaining frequent contact with student loan borrowers is a challenge at any institution, regardless of size. At the 725-student Spartan College of Aeronautics and Technology in Tulsa, Okla., the three-year cohort default rate was commonly between 25 and 27 percent. “Our rate was so high because we had no easy way to communicate electronically with our borrowers,” says Dean Riling, vice president of administration. “Our accounts system did not connect with student email addresses.”

12/01/2013

In an ever more complex and increasingly technical world, administrators and students appreciate simplicity and convenience more than ever. For the leadership of Dallas Baptist University, implementing a new campus commerce solution was an important part of making student services more convenient and efficient. Grey Hoff, assistant vice president for financial affairs at DBU, is committed to creating a campus commerce environment that helps students and parents make the most of their financial investment. That commitment to student service took a huge step forward with the recent implementation of TouchNet U.Commerce.

12/01/2013

When its credit card fees hit $1.6 million in early 2011, Missouri State University officials decided there must be a better way. “Because it became so common for students and their family members to pay by credit card, the fees became unmanageable,” recalls Doug Willson, the bursar for the 23,000-student institution based in Springfield, Mo. In addition to reducing fee costs, MSU desired a means to move all card processing off-site to achieve efficiencies, improve data security and reduce burdens surrounding payment card industry (PCI) regulatory compliance.

12/01/2013

Along with minimal fees, students want a variety of options for receiving refunds from their higher ed institution. More stringent regulations and public scrutiny are also prompting institution leaders to look at the adequacy of their refund options. This web seminar, originally broadcast on October 10, 2013, addressed the long term trends that are changing the landscape of student refunds, and presenters discussed a new refund disbursement method available from Nelnet Business Solutions that benefits both students and institutions.

12/01/2013

At colleges across Montana, the nonprofit Student Assistance Foundation (SAF) provides students with the knowledge and tools to pursue and fund their postsecondary education. Using proceeds from its student loan servicing business and from its own fundraising efforts, the Helena-based organization offers grants, scholarships, community outreach, counseling, and training on financial education.

12/01/2013

For the leadership of California State University, Northridge (CSUN), providing a wide variety of dining options has always been an important part of serving the campus community, which is located in the San Fernando Valley. With 38,000 students and more than 4,000 faculty and staff, the sheer size of the university could create a big enough challenge by itself, but the demographics of the community make selecting campus restaurants even more daunting.

12/01/2013

Like most modern institutions, Washington College increasingly requires reliable, high-performance computer network access. That’s why the 1,400-student Chestertown, Maryland, institution needed to address a significant networking bottleneck. “By late 2012, the traditional network access control (NAC) device responsible for authenticating users had become a serious choke point,” recalls Cal Coursey, interim CIO. “Not only was it obsolete, but also all network traffic went through the device. As a result, heavy traffic would knock users off the network and even randomly lock out certain computers.”

12/01/2013

A growing number of staff and students are using personal mobile devices to access institutional applications. To protect campus systems, university leaders must figure out how to maintain a separation between school and personal information on devices. This web seminar, originally presented on October 29, 2013, featured mobile industry experts who discussed the challenges and solutions around protecting university systems, including how university data can be isolated, mobile device management, and preserving user device choice.

Kevin Burden 
Director of Mobility
Strategy Analytics

12/01/2013

For the students, staff, alumni, and others at Harvey Mudd College in Claremont, Calif., remembering multiple user IDs and passwords to log in to numerous applications was a cumbersome experience. Resetting the inevitably forgotten passwords was time-consuming and frustrating as the help desk was not open 24/7. The beginning of each semester, when many people make transitions, was always hard on IT staff. The Computer and Information Services (CIS) team used complex, lengthy processes for implementing new applications, distributing account credentials to users and maintaining user identities on each application.

10/01/2013

In her capacity as education program strategist for Laserfiche, Linda Ding has worked with universities and colleges across the country helping them implement more efficient information-management processes. Agile Campus spoke with Ding about what institutions can do to meet this objective while honing their competitive edge.

10/01/2013

“Generation C” is demanding video in all aspects of their lives, including in their learning experiences. Universities ought to harness the power of academic video not only to meet these expectations, but to realize the power of lecture capture, personalized education, and flipped classrooms. In this web seminar, broadcast on August 20, 2013 and hosted by Sonic Foundry vice president Sean Brown, JD Solomon of University Business presented some findings from a new white paper about how academic video is at a tipping point and what its future looks like.

JD Solomon 
Editorial Director
University Business

10/01/2013

The Texas A&M University System is one of the largest systems of higher education in the United States. To reduce costs across the board, Texas A&M System’s procurement office advocates the use of shared services. In 2010, the university system selected a preferred vendor for all new ECM implementations.

10/01/2013

“Generation C” is demanding video in all aspects of their lives, including in their learning experiences. Universities ought to harness the power of academic video not only to meet these expectations, but to realize the power of lecture capture, personalized education, and flipped classrooms. In this web seminar hosted by Sonic Foundry vice president Sean Brown and originally presented on August 20, 2013, JD Solomon of University Business presented some findings from a new white paper about how academic video is at a tipping point and what its future looks like.

10/01/2013

Higher ed institutions are looking for ways to move from paper-based to digital systems and to create accessible, centralized information repositories. As a result, they are increasingly using Enterprise Content Management as a way to achieve back-office efficiencies.

09/01/2013

Communicating with student loan borrowers helps support the successful repayment of loans and can improve an institution’s cohort default rate. If staffing limitations prevent your institution from connecting with your borrowers, partnering with external vendors may be the solution. In this web seminar, originally broadcast on July 30, 2013, leaders from two institutions discussed how they are using outsourced staffing solutions and software to perform early outreach, regular communication, personal counseling, and follow-up to ensure borrowers are successfully repaying their education loans.

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