Sponsored Case Studies & Features

 

Stephen D. Golding Executive Director, HopkinsOne Johns Hopkins

Johns Hopkins Researches the Ideal ERP System

DIVERSE ORGANIZATION TAPS SAP SOFTWARE TO INTERGRATE HIGHER ED AND HEALTH CARE IT NETWORK

Nearly a decade ago, Oklahoma City Community College installed state-of-the-art administrative system technology from Datatel that linked its student, finance, and human resources information systems together. It worked wonderfully - until staff turnover and training lapses diminished its utility.

“Our front-line people over the past decade really did not have the opportunity to stay current with the platform’s functionality in all areas,” said Marion Paden, OCCC’s vice president for enrollment and student services. “If you don’t have people actively engaged in the training, then things get lost. So the efficiency was not there.”

 

The decision-makers at Troy University knew that issuing refunds electronically would make the process more efficient, especially for a university with 35,000 students studying at more than 60 campuses. But it also had an unexpected benefit.

 

Welcome to the third Streamlined of 2009! My colleagues and I are proud to continue this series of publications designed to inform college and university administrators about new and innovative methods of streamlining business office operations.

The 53-campus system includes seven state universities and 25 community and technical colleges offering more than 3,500 programs to 374,000 students and 140,000 continuing career education enrollees. With campuses five to six hours apart, Karen Bergmeier, ITS project lead- er and Cisco WebExTM solution liaison, found herself traveling four to five hours two to three times each week to conduct training on the system’s proprietary software.

 

If you can solve three problems all at once, why not just go ahead and do it?

That was the attitude that led The University of Findlay, in northwest Ohio, to adopt Higher One’s OneDisburse Refund Management system and at the same time make the Higher One OneCard its universal student ID and have the company disburse student payroll.

 

A commitment to reaching out and meaningfully connecting with its students has prompted Chicago-based DePaul University to implement a customer relationship management (CRM) tool traditionally used by businesses to generate more customers. The university’s well-known entrepreneurial spirit is one reason underlying the initiative, but there are other equally - if not more - compelling reasons:

When it comes to collecting tuition, it usually doesn't pay to have your university's payment solution on autopilot.

There are many software tools available for scheduling and processing tuition payments. But what happens if a student adds a class unexpectedly, or is assessed additional or unexpected fees? Many software solutions can't adjust on the fly and school officials are the ones who end up spending extra time untangling the mess.

 

As colleges and universities increasingly implement wireless Internet access, teaching and learning can occur anywhere on campus. Now, with NEC’s Mobile WLAN, the concept of connections without boundaries extends even further to anywhere in North, Central and South America.

It’s not easy to get to a bank, especially forstudents without cars. A shuttle stops at the local strip mall but there’s only one bank, so if that’s not your bank you can’t cash your check. That problem is gone with refunds going right into our OneAccounts.

As new technologies are developed, many tried-and-true staples of academia have fallen. So it is with the carousel slide projector.

Long a staple of art history classes, slide projectors are becoming obsolete, and while many professors and instructors have plenty of media, they don't have a way to replace the projector itself.

For the University of Denver's multimedia department this presented an opportunity not only to solve an immediate problem but to create something that would go beyond the traditional uses of media objects.

 

Issuing refunds from financial aid and tuition overpayments to students used to be a time-consuming and labor-intensive affair at State College of Florida, Manatee-Sarasota (SCF), just as it is at many colleges and universities. Inefficiency was only part of the problem. Students moved often, and checks were regularly late or lost.

 

Our process was pretty much like everybody else’s. It was all about paper and very time consuming.

The College of Western Idaho was still more than a year away from holding its first class. A thousand details needed to be resolved. Not least among them was the installation of a computer network that would serve the fledgling college’s seven campuses.

Administrators had to consider every facet of running a large institution: admissions, enrollment, registration, course schedules, hiring, payroll, and much more. The college needed a software provider that could deliver the goods and follow through with remote systems management, application development, and help with strategic planning. Datatel fit the bill.

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