"It was the best of times, it was the worst of times; it was the age of wisdom, it was the age of foolishness.
Charles Dickens penned the opening lines of "A Tale of Two Cities" to describe French Revolutionary times, but they could easily apply to the modern world of student refunds. Or, more specifically, to two of the primary alternatives to paper checks.
One is simple, secure and smart. The other can be convoluted, controversial and painful for students.
When it came time to mail financial aid refund checks at Des Moines Area Community College each semester, officials always worried about how many of those checks the post office would return as undeliverable. With nearly 27,000 students attending more than 3,000 classes on six campuses, it was inevitable that many of those students would have forgotten to inform the school of a new address.
As the problems with mailing checks mounted, administrators at DMACC decided it was time to go another direction. They surveyed the student body to learn more about how they would like to receive refunds.
Yes. Every OneAccount is insured by the FDIC, currently for amounts up to $250,000. In addition, student refunds are protected by FDIC insurance from the moment a school authorizes payment until the funds are deposited in the student’s bank account, regardless of where the student banks.
The decision-makers at Troy University knew that issuing refunds electronically would make the process more efficient, especially for a university with 35,000 students studying at more than 60 campuses. But it also had an unexpected benefit.
Blinn College has been in the business of educating students since 1883, a point of pride for its administrators. Even as it honors its pioneering roots, the college also has evolved to meet the needs of students. Founded initially to train young men for the ministry, Blinn became the first county-owned junior college in Texas and one of the largest of the state’s 50 community/junior college districts.
Pennsylvania College of Technology has always used in-house programmers to develop its administrative and enrollment programs with great success. At one time the college was even considering designing its own electronic refund system.
So when Higher One approached Penn College, to gauge interest in an electronic refund management system, Eric Ranck, the college’s manager of cash and investments, was wary.
Welcome to the inaugural edition of Streamlined. My colleagues and I are proud to present this series of publications to inform college and university administrators about new and innovative methods of streamlining business office operations.
“It’s all about making education accessible to everyone, anytime, anywhere,” explained Ann Watts, instructional design coordinator and portal project manager at DMACC. Des Moines Area Community College is a public institution with six campuses.
The portal ? known as “my.dmacc” to users ? is an outgrowth of the college’s educational mobility initiative that runs on HP ProLiant servers. DMACC has implemented a systemwide wireless system to support academic programs and administrative needs.
Our process was pretty much like everybody else’s. It was all about paper and very time consuming.
Greetings, and welcome to NEC Campus Report.
Technology influences all aspects of higher education, from teaching and learning to research and administration. We’ve produced NEC Campus Report to showcase some of our solutions for using technology to improve campus communications.
Welcome to the third Streamlined of 2009! My colleagues and I are proud to continue this series of publications designed to inform college and university administrators about new and innovative methods of streamlining business office operations.