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When H1N1 made its way to the mountains of northwestern Vermont two years ago, the technology experts at Saint Michael's College were concerned students or teachers might not make it to class. The virus didn't reach epidemic proportions at the small Catholic college, but it energized the team already considering ways to bring lessons beyond the classroom.

 

Issuing refunds from financial aid and tuition overpayments to students used to be a time-consuming and labor-intensive affair at State College of Florida, Manatee-Sarasota (SCF), just as it is at many colleges and universities. Inefficiency was only part of the problem. Students moved often, and checks were regularly late or lost.

 

A commitment to reaching out and meaningfully connecting with its students has prompted Chicago-based DePaul University to implement a customer relationship management (CRM) tool traditionally used by businesses to generate more customers. The university’s well-known entrepreneurial spirit is one reason underlying the initiative, but there are other equally - if not more - compelling reasons:

 

Welcome to the second Streamlined of 2009! My colleagues and I are proud to continue this series of publications designed to inform college and university administrators about new and innovative methods of streamlining business office operations.

 

Yes. Every OneAccount is insured by the FDIC, currently for amounts up to $250,000. In addition, student refunds are protected by FDIC insurance from the moment a school authorizes payment until the funds are deposited in the student’s bank account, regardless of where the student banks.

Our annual surveys provide information on the landscape of ITIT and campus policies. In 2010 we added questions on going mobile. For the category "Mobile apps are an important part of campus plans," we got a very strong response. We see this as very much driven by student expectations - an expectation, if not an entitlement.

We find that 97 percent of all students in four-year colleges own cell phones and over half own smartphones. Look at the actual deployment levels: about 20 to 25 percent of universities have already launched mobile apps. And a large number currently have plans under review.

Stephen D. Golding Executive Director, HopkinsOne Johns Hopkins

Johns Hopkins Researches the Ideal ERP System

DIVERSE ORGANIZATION TAPS SAP SOFTWARE TO INTERGRATE HIGHER ED AND HEALTH CARE IT NETWORK

 

Welcome to the second Streamlined of 2009! My colleagues and I are proud to continue this series of publications designed to inform college and university administrators about new and innovative methods of streamlining business office operations.

"It was the best of times, it was the worst of times; it was the age of wisdom, it was the age of foolishness.

Charles Dickens penned the opening lines of "A Tale of Two Cities" to describe French Revolutionary times, but they could easily apply to the modern world of student refunds. Or, more specifically, to two of the primary alternatives to paper checks.

One is simple, secure and smart. The other can be convoluted, controversial and painful for students.

When it came time to mail financial aid refund checks at Des Moines Area Community College each semester, officials always worried about how many of those checks the post office would return as undeliverable. With nearly 27,000 students attending more than 3,000 classes on six campuses, it was inevitable that many of those students would have forgotten to inform the school of a new address.

As the problems with mailing checks mounted, administrators at DMACC decided it was time to go another direction. They surveyed the student body to learn more about how they would like to receive refunds.

 

Yes. Every OneAccount is insured by the FDIC, currently for amounts up to $250,000. In addition, student refunds are protected by FDIC insurance from the moment a school authorizes payment until the funds are deposited in the student’s bank account, regardless of where the student banks.

 

The decision-makers at Troy University knew that issuing refunds electronically would make the process more efficient, especially for a university with 35,000 students studying at more than 60 campuses. But it also had an unexpected benefit.

Blinn College has been in the business of educating students since 1883, a point of pride for its administrators. Even as it honors its pioneering roots, the college also has evolved to meet the needs of students. Founded initially to train young men for the ministry, Blinn became the first county-owned junior college in Texas and one of the largest of the state’s 50 community/junior college districts.

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