Sponsored Case Studies & Features

Experienced partners and best practices ease impact of the growth of international students


JJudy Seguy, Nelnetudy Seguy
Vice President, Business Development
Nelnet Business Solutions

"Ferris State saved between $40,000 and $60,000 after moving to online billing and payments. Plus, fewer employees are needed to process commerce transactions university-wide."

Whether paying tuition or sending a goody bag to a child cramming for finals, Ferris State University parents get it done with the click of a mouse.

Suzanne J. Kallighan was determined to celebrate her 40th birthday without worrying about work. But before the University of Richmond associate bursar could head off on a planned cruise, she had to implement a new computerized accounting system.

"I wanted to be able to get on that boat with nothing hanging over my head," she said.

Because that new system was Nelnet Business Solutions' Commerce Manager, she succeeded.

Avila University had a communications problem. Or rather, a communications coordination problem.

A flawed process prevented admissions representatives, coaches, department chairs and others from knowing what each had told prospective students. The confusion hindered administrators at the private Catholic school that prides itself on getting to know every single one of its 1,800 students.

Sometimes you don’t even know you need a solution until one presents itself. At least that’s how Tegrity Lecture Capture grew from a classroom product to a tool embedded in nearly every aspect of Lawson State Community College. 

When H1N1 made its way to the mountains of northwestern Vermont two years ago, the technology experts at Saint Michael's College were concerned students or teachers might not make it to class. The virus didn't reach epidemic proportions at the small Catholic college, but it energized the team already considering ways to bring lessons beyond the classroom.

When it comes to collecting tuition, it usually doesn't pay to have your university's payment solution on autopilot.

There are many software tools available for scheduling and processing tuition payments. But what happens if a student adds a class unexpectedly, or is assessed additional or unexpected fees? Many software solutions can't adjust on the fly and school officials are the ones who end up spending extra time untangling the mess.

Our annual surveys provide information on the landscape of ITIT and campus policies. In 2010 we added questions on going mobile. For the category "Mobile apps are an important part of campus plans," we got a very strong response. We see this as very much driven by student expectations - an expectation, if not an entitlement.

College recruitment is getting ever more competitive, so making sure students stay in school once they're enrolled is a smart move for any university.

Not so long ago, Kutztown University found itself struggling to work out flexible tuition payment arrangements for strapped parents.

"It became so cumbersome that it was taking a staff member and a half just to monitor payment plans here," said Wendy Pursell, bursar of the Kutztown, Pa., school.

"It was the best of times, it was the worst of times; it was the age of wisdom, it was the age of foolishness.

Charles Dickens penned the opening lines of "A Tale of Two Cities" to describe French Revolutionary times, but they could easily apply to the modern world of student refunds. Or, more specifically, to two of the primary alternatives to paper checks.

One is simple, secure and smart. The other can be convoluted, controversial and painful for students.

Change in academia tends to occur gradually, but the University of Missouri- Columbia turned that conventional wisdom on its head when it implemented a lecture capture system that students and faculty alike embraced with unprecedented speed.

Blinn College has been in the business of educating students since 1883, a point of pride for its administrators. Even as it honors its pioneering roots, the college also has evolved to meet the needs of students. Founded initially to train young men for the ministry, Blinn became the first county-owned junior college in Texas and one of the largest of the state’s 50 community/junior college districts.

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