Every college strives to maximize electronic payments, but there will always be a need for departments to take in-person payments via check, cash, credit and debit card. Schools that handle these payments and the resulting departmental deposits the way they did 10 years ago, with paper forms and manual data entry, may be missing opportunities for efficiencies and savings.
With smartphones and mobile devices everywhere on campus, students expect complete mobile access to everything from course assignments and grades to events and sports news. This web seminar, originally presented on April 11, 2012, explored how two schools use AT&T Campus Guide, enabling them to keep students and staff connected, informed and engaged while on the go.
Jack Gochenaur was hearing scary stories around campus. Some financial aid students didn't know whether they'd received loans or grants to pay for their education. Many had no idea what they'd need to earn to meet their monthly loan payments.
Financial aid officer Valerie Patnaude was so dedicated to teaching her Rivier College students how to manage money that she posted financial literacy newsletters in campus bathroom stalls. When the posters started to disappear, she knew the students were desperate for information.
Vice President, Business Development
Nelnet Business Solutions
"Ferris State saved between $40,000 and $60,000 after moving to online billing and payments. Plus, fewer employees are needed to process commerce transactions university-wide."
Whether paying tuition or sending a goody bag to a child cramming for finals, Ferris State University parents get it done with the click of a mouse.
Suzanne J. Kallighan was determined to celebrate her 40th birthday without worrying about work. But before the University of Richmond associate bursar could head off on a planned cruise, she had to implement a new computerized accounting system.
"I wanted to be able to get on that boat with nothing hanging over my head," she said.
Because that new system was Nelnet Business Solutions' Commerce Manager, she succeeded.
"I had everybody up and running in less than a week."
Avila University had a communications problem. Or rather, a communications coordination problem.
A flawed process prevented admissions representatives, coaches, department chairs and others from knowing what each had told prospective students. The confusion hindered administrators at the private Catholic school that prides itself on getting to know every single one of its 1,800 students.
Sometimes you don’t even know you need a solution until one presents itself. At least that’s how Tegrity Lecture Capture grew from a classroom product to a tool embedded in nearly every aspect of Lawson State Community College.
When H1N1 made its way to the mountains of northwestern Vermont two years ago, the technology experts at Saint Michael's College were concerned students or teachers might not make it to class. The virus didn't reach epidemic proportions at the small Catholic college, but it energized the team already considering ways to bring lessons beyond the classroom.
When it comes to collecting tuition, it usually doesn't pay to have your university's payment solution on autopilot.
There are many software tools available for scheduling and processing tuition payments. But what happens if a student adds a class unexpectedly, or is assessed additional or unexpected fees? Many software solutions can't adjust on the fly and school officials are the ones who end up spending extra time untangling the mess.
Tuition refunds require intense administrative attention at many colleges and universities.
Our annual surveys provide information on the landscape of ITIT and campus policies. In 2010 we added questions on going mobile. For the category "Mobile apps are an important part of campus plans," we got a very strong response. We see this as very much driven by student expectations - an expectation, if not an entitlement.