Maintaining customer service and compliance goals often creates conflicts at higher education institutions, because of the resources needed to attain success. While laws, regulations and policies may create unintended barriers to service delivery, compliance requirements cannot be ignored in the face of potential penalties. In this web seminar, originally broadcast on April 2, 2015, the assistant vice president and bursar at Temple University discussed strategies to ensure that institutions can foster a quality service environment while also maintaining a compliant operation.
Senior Vice President
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