Sponsored Articles

06/01/2015

Maintaining customer service and compliance goals often creates conflicts at higher education institutions, because of the resources needed to attain success. While laws, regulations and policies may create unintended barriers to service delivery, compliance requirements cannot be ignored in the face of potential penalties. In this web seminar, originally broadcast on April 2, 2015, the assistant vice president and bursar at Temple University discussed strategies to ensure that institutions can foster a quality service environment while also maintaining a compliant operation.

PETER SANDERSON
Senior Vice President
Nelnet Business Solutions

05/01/2015

The U.S. is home to the largest population of international students in the world. This student demographic enriches educational institutions, but also adds increased complexities. Many institutions struggle to provide a payment experience that is familiar to international students while also efficiently managing the reconciliation process associated with these payments. In this web seminar, presenters discussed how MIT has partnered with Nelnet Business Solutions and peerTransfer to establish a cutting-edge, integrated payment experience and reconciliation process, as well as key financial strategies for serving international students at any institution.

01/01/2015

There’s no denying it: today’s higher ed administrators are facing enormous financial challenges.

12/01/2014

The IT team at Auburn University in Alabama purchases a large amount of computers and related technology to serve the 25,000 students and numerous faculty and staff that use the institution’s facilities and infrastructure. This is an expensive undertaking, especially considering it wasn’t until 2009 that Alabama law permitted the use of cooperatives for purchasing.

12/01/2014

The Lake Erie College of Osteopathic Medicine (LECOM) has launched a proactive approach to three pressing issues facing students, and they’re ready to share their strategy. When one exceptional LECOM student was lost too soon due to a cancer diagnosis, administrators recognized that there was a set of needs their students have that were not being met.

12/01/2014

Tennessee Technological University is known for being cutting-edge when it comes to STEM subjects. Many of its 11,349 students major in highly technical subjects such as engineering. Until 2006, however, how the institution’s finance department managed payments was not cutting-edge. “We had been cutting a lot of paper checks and wasting a lot of time in processing,” says Matt Smith, associate bursar.

12/01/2014

Gonzaga University is a private Jesuit institution with 7,400 students in Spokane, Washington. From club events to games played by its renowned men’s and women’s basketball teams, there is always something happening on campus. However, until eight years ago there was no secure, hosted environment where students, staff and visitors could purchase tickets to these events with a credit or debit card. “We also had students studying abroad who had the opportunity to do weekend trips, but there was no easy way for their parents to pay for the trips from the U.S.,” says Linda Wilson, financial systems and services manager.

12/01/2014

Like any large community college, Blinn College in Texas processes and tracks thousands of student bills each semester. With over 19,300 registered students spread over 4 campuses, Blinn takes in tens of millions of dollars in tuition payments every year. “With so many students, billing get complicated,” says Jeff Cermin, executive director of business services at Blinn. To improve the billing process, since 2002 Blinn has partnered with Nelnet Business Solutions to offer e-payment options to its students.

11/01/2014

You’ve been Higher One’s CEO for six months. How would you describe the company you now lead?

Higher One has been an innovator and leader since its founding in 2000. We help schools achieve success by reducing their administrative costs—enabling them to reinvest those savings into academic programs and into creating a campus experience that is all about student success. We also work with students directly to provide financial services, tools, and information to help them understand their finances and make smarter everyday financial decisions. In essence, we help colleges and universities help their students succeed.

08/01/2014

Dealing with covering financial shortfalls in student packages, managing tuition refunds and providing excellent customer support with small staffs are common problems business offices face. This web seminar, originally broadcast on May 8, 2014, featured a financial leader who explained how her institution adapted department policies as enrollment continued to rise. She also discussed the positive impact that providing payment plan options to students and pending aid tracking had on her institution.

Marla Moody 
Vice Chancellor for Finance
Ozarks Technical Community College (Mo.)

05/01/2014

The Payment Card Industry Data Security Standard (PCI DSS) was developed to encourage and enhance cardholder data security and to facilitate the broad adoption of consistent data security measures globally. The PCI DSS has just been updated to version 3.0, effective January 1, 2014. Some of the changes have far-reaching impacts, and the new version also includes many clarifications, real-life examples and flexibility built-in to enable college and university departments to meet the intent of the requirements.

12/01/2013

At colleges across Montana, the nonprofit Student Assistance Foundation (SAF) provides students with the knowledge and tools to pursue and fund their postsecondary education. Using proceeds from its student loan servicing business and from its own fundraising efforts, the Helena-based organization offers grants, scholarships, community outreach, counseling, and training on financial education.

12/01/2013

Along with minimal fees, students want a variety of options for receiving refunds from their higher ed institution. More stringent regulations and public scrutiny are also prompting institution leaders to look at the adequacy of their refund options. This web seminar, originally broadcast on October 10, 2013, addressed the long term trends that are changing the landscape of student refunds, and presenters discussed a new refund disbursement method available from Nelnet Business Solutions that benefits both students and institutions.

12/01/2013

Founded in 1787, the University of Pittsburgh (Pitt) is one of the nation’s most prestigious public research institutions. Serving an enrollment of 18,427 full-time undergraduates, and 10,339 graduate students, it goes without saying that controlling costs is a top priority. “Our focus on savings is a big reason for our support of E&I’s programs,” said Mike Durica, Procurement Specialist at Pitt. “We try to use the Cooperative’s contracts whenever possible.”

09/01/2013

Communicating with student loan borrowers helps support the successful repayment of loans and can improve an institution’s cohort default rate. If staffing limitations prevent your institution from connecting with your borrowers, partnering with external vendors may be the solution. In this web seminar, originally broadcast on July 30, 2013, leaders from two institutions discussed how they are using outsourced staffing solutions and software to perform early outreach, regular communication, personal counseling, and follow-up to ensure borrowers are successfully repaying their education loans.

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