Sponsored Case Studies & Features

12/01/2014

With over 15,000 regular students and a campus that spans 96 acres, Southern Alberta Institute of Technology (SAIT) in Calgary produces a significant amount of waste. “In late 2008, as part of a campus expansion project, we sought a more sustainable approach to our daily operations management practices,” says John Millington, manager of facilities operations and campus expansion projects. “We knew to meet the goals of that plan, we needed a new partner that would focus on waste diversion and sustainability.”

09/01/2014

The intense focus on student success has generated unprecedented pressure for improved retention and completion at institutions across the country and around the globe. At the foundation of an effective student success strategy is harnessing the right technology resources to drive results and positive outcomes. During this web seminar, originally broadcast on July 22, 2014, higher ed administrators shared how they are positively impacting their institutions by implementing student success programs and maximizing outcomes, and revealed the technology they are using to boost retention and completion while minding the unique needs of their student populations.

04/01/2014

Student loan default can affect an entire campus, as high default rates negatively impact an institution’s federal funding. Therefore, it is essential to keep cohort default rates as low as possible. The right education and communication strategies can help borrowers gain the financial skills necessary to avoid default. This web seminar, originally broadcast on February 25, 2014, featured a financial aid director, who discussed how her institution overhauled student borrower outreach with the help of the right vendor partner.

LEIGH ANN HUSSEY
Director of Financial Aid
Mississippi Gulf Coast Community College

03/01/2014

Identifying students who are at risk of student loan default and establishing ongoing communication with those students are two key strategies for minimizing borrower default. Financial aid administrators should include these strategies and more in their default prevention programs, so borrowers are aware of their repayment options and less likely to default. This web seminar, originally broadcast on January 28, 2014, featured administrators from two institutions. They described the tools and strategies they have employed to curb loan defaults.

02/01/2014

As the academic retail industry faces unprecedented changes in student behavior and rapid advances in technology, campus bookstores need to rise above the transaction. Today’s campus bookstores must focus on delivering a superior experience that supports and celebrates the cultural and academic aspirations of students, faculty and alumni.

01/01/2014

Business office leaders need to balance affordability and access with protecting their institution from bad debt. Reducing student accounts receivable is possible, even when increased enrollment and graduation rates are a priority. This web seminar, originally broadcast on November 14, 2014, featured Loretta Chrzan-Williams, director of student accounts at SUNY Monroe Community College (Rochester, N.Y.), who discussed how her institution decreased bad debt and improved student GPAs through implementing a simple four-step plan.

PETER SANDERSON
Managing Director
Nelnet Business Solutions

12/01/2013

Maintaining frequent contact with student loan borrowers is a challenge at any institution, regardless of size. At the 725-student Spartan College of Aeronautics and Technology in Tulsa, Okla., the three-year cohort default rate was commonly between 25 and 27 percent. “Our rate was so high because we had no easy way to communicate electronically with our borrowers,” says Dean Riling, vice president of administration. “Our accounts system did not connect with student email addresses.”

12/01/2013

At colleges across Montana, the nonprofit Student Assistance Foundation (SAF) provides students with the knowledge and tools to pursue and fund their postsecondary education. Using proceeds from its student loan servicing business and from its own fundraising efforts, the Helena-based organization offers grants, scholarships, community outreach, counseling, and training on financial education.

12/01/2013

Along with minimal fees, students want a variety of options for receiving refunds from their higher ed institution. More stringent regulations and public scrutiny are also prompting institution leaders to look at the adequacy of their refund options. This web seminar, originally broadcast on October 10, 2013, addressed the long term trends that are changing the landscape of student refunds, and presenters discussed a new refund disbursement method available from Nelnet Business Solutions that benefits both students and institutions.

12/01/2013

For the leadership of California State University, Northridge (CSUN), providing a wide variety of dining options has always been an important part of serving the campus community, which is located in the San Fernando Valley. With 38,000 students and more than 4,000 faculty and staff, the sheer size of the university could create a big enough challenge by itself, but the demographics of the community make selecting campus restaurants even more daunting.

09/01/2013

Continuing education provides an opportunity for institutions to serve a broader range of students; but meeting these students’ needs and expectations can be a challenge. In this web seminar originally broadcast on Jul 23, 2013, a leader from Emory Continuing Education shared tips for successful practices specifically designed for CE programs, how to leverage software to determine which courses are most profitable, and how the rise of MOOCs will potentially impact continuing education.

09/01/2013

Communicating with student loan borrowers helps support the successful repayment of loans and can improve an institution’s cohort default rate. If staffing limitations prevent your institution from connecting with your borrowers, partnering with external vendors may be the solution. In this web seminar, originally broadcast on July 30, 2013, leaders from two institutions discussed how they are using outsourced staffing solutions and software to perform early outreach, regular communication, personal counseling, and follow-up to ensure borrowers are successfully repaying their education loans.

08/01/2013

Non-traditional learners, the move away from education based on ‘seat time’ and the increase of students who expect options from their institution are all shaping the way admissions offices find and recruit students. This web seminar, originally broadcast on June 25, 2013, featured experts from Blackboard Education Services, who discussed these trends, as well as best practices and strategies admissions staff can employ to meet the challenges of this new era.

ANTHONY HUMPHREYS
Senior Director of Financial Aid Solutions
Blackboard Education Services

07/01/2013

As the average student loan debt rises, financial literacy is essential for graduates to successfully manage their post-college lives. Some institutions are going beyond just educating students about tuition payment plans and federal financial aid options. Others, like Creighton University (Neb.) are offering full financial literacy programs to educate students on money management during the college years, and more importantly, beyond. This web seminar, originally broadcast on May 14, 2013, profiled Creighton’s successful implementation and outlined examples of resources which institutions can use when building their own financial literacy programs.

04/01/2013

As students’ expectations for service increase, so does the pressure on an institution to keep enrollment numbers up. The administrative team at Ivy Tech Community College in Indiana decided that to keep retention at a high level, it was necessary to provide a seamless, personalized customer service experience to its more than 200,000 enrolled and prospective students. This web seminar, originally broadcast on February 12, 2013, addressed how Ivy Tech shifted a slow, outdated administrative process to one that reinforces immediacy, connection, and improved customer satisfaction.

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