As students’ expectations for service increase, so does the pressure on an institution to keep enrollment numbers up. The administrative team at Ivy Tech Community College in Indiana decided that to keep retention at a high level, it was necessary to provide a seamless, personalized customer service experience to its more than 200,000 enrolled and prospective students.
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4/15/2013
With the goal of attracting high numbers of international students, Arizona State University needed a solution to interest prospective students on multiple levels. With Campus Management’s Talisma CRM system, ASU was able to transform its admissions and marketing processes by streamlining and automating certain communications.
1/28/2013
Colleges and universities are steeped in tradition, both in culture and business practices. But when traditional processes inhibit growth, schools need to change without disturbing their traditions of brand awareness and academic excellence.
1/8/2013
The pressure institutions are facing from the growing student loan debt crisis is felt by all departments, from financial aid to admissions. Schools are struggling to justify tuition costs to prospective students, as well as to ensure recent alumni leave pleased with the institution, despite having student loan debt. In this web seminar, originally broadcast on November 13, 2012, representatives from American Student Assistance (ASA), St.
12/20/2012
A public community college in Cupertino, California, DeAnza College has a student enrollment of about 23,000. With one of the highest transfer-out rates of any of the California Community Colleges, 30,000-50,000 transcripts are processed annually.
12/20/2012
Integrating mobile devices in learning is getting to be old hat in Abilene, Texas.
12/20/2012
California State University, Fresno, takes pride in its reputation as one of the leading public universities in the state, but last year the business staff discovered that Fresno State was lagging in one noteworthy area: the percentage of students electing to receive financial aid refunds electronically.
12/20/2012
In the heart of Boulder, Colorado, sits a college where the whole student is greater than the sum of his or her parts. It is a place called Naropa University, where contemplative education encourages students to transform themselves and the world.
12/20/2012
With more than 25,000 students, DePaul University in Chicago is the largest Catholic university in the United States. With 10 colleges divided between two campuses, along with three additional satellite campuses, finding certain pieces of information can be challenging for students.
12/13/2012
The issues of affordability and retention challenge colleges to develop sustainable tuition policies that address the current economic climate yet educate students on the importance of paying their tuition bills on a timely basis. This web seminar, originally broadcast on October 16, 2012, discussed how Nelnet’s solutions, combined with tighter school fiscal policy, can help students meet their tuition obligations even if they do not receive all the financial aid they anticipated.
11/30/2012
Georgetown University is one of the world’s leading academic and research institutions. Its many colleges fulfill the University’s mission of educating the whole person by offering a wide range of courses and applied learning experiences to a community of students and professionals that extends far beyond the traditional 18 to 22-yearold looking for a degree and going to school full-time.
11/30/2012
At a school the size of Purdue University, just scheduling campus visits by prospective students could overwhelm an admissions department. Add accepted student receptions and recruiting events, and the pressure can seem worse than for a high school senior awaiting an acceptance letter. That’s precisely why Hobsons’ solutions, including its Education CRM Suite, made sense to Purdue, which has about 30,000 undergrads in its 11 colleges and schools in West Lafayette, Indiana.
9/18/2012
At Carroll University, retention is at the top of the priority list—and it’s a full-time job for the Director of Student Success. During this web seminar, top leaders at Carroll University discussed how they made retention a day-to-day priority and created a campus-wide culture of student success. They discussed Jenzabar’s customized retention technology platform and how it helped identify the unique factors that influence retention.
9/18/2012
In the world of federal student loan repayment, graduates have the upper hand. So do young adults well-schooled in the ways of money management.
8/9/2012
When it comes to notifying your students, faculty, and staff about important campus issues and events, you can’t rely on just texting or email. Effective notification platforms also use voice recordings, Facebook and Twitter posts, RSS feeds, and digital signage. But how do you implement a single, centralized notification system that offers connectivity and control of all these communication channels?
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4/25/2013
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