Blackboard Student Services

Reinventing the Student Services Experience

By outsourcing administrative customer queries, staff time can be better spent and student needs can be better met

As students’ expectations for service increase, so does the pressure on an institution to keep enrollment numbers up. The administrative team at Ivy Tech Community College in Indiana decided that to keep retention at a high level, it was necessary to provide a seamless, personalized customer service experience to its more than 200,000 enrolled and prospective students.