Mary Federico is an experienced organizational behavior consultant/coach/trainer who has helped dozens of leaders use the principles and tools of organizational psychology to get better results from their process improvement initiatives. She is the author/co-author of articles, pocket guides, a book chapter, a comic book, and a podcast on this topic. Federico has also taught influence skills to more than 600 process improvement practitioners from more than 30 countries. She can be reached at: firstname.lastname@example.org.
Harvey Dershin has more than 50 years of experience in a wide variety of organizations. His global consulting practice has addressed continuous process improvement issues in higher education, direct health care, pharmaceuticals, high-tech manufacturing, sales and marketing, financial services and IT. His publications and presentations span the gamut from basic engineering research to innovation management. He can be reached at: email@example.com.