Wisconsin's Northland International University Implements Tools4ever's Self Service Reset Password Manager Software

Ann McClure's picture
Tuesday, October 23, 2012

SEATTLE, Wash. -- Tools4ever, the market leader in identity and access management solutions with more than five million user accounts worldwide, announced today that Northland International University, of Dunbar, Wisconsin, recently implemented its Self Service Reset Password Manager (SSRPM) tool to more efficiently manage its user account process.

Northland International University is a conservative Christian college in northeastern Wisconsin whose mission is to educate students who will go out around the world and share the gospel.

University leaders decided to implement the Tools4ever solution because its internal helpdesk continually received a large volume of time-consuming user password-related calls. The move saves users, and the helpdesk staff, a great deal of time and inconvenience, by allowing them to manage access to their own accounts.

"The efficiency created by the university doing away with an arduous manual process not only has helped the school be able to focus more on its own goals, but it means much fewer complexities for students and staff," said Dean Wiech, managing director of Tools4ever. "The Self Service Reset Password Management tool allows Northland International University the ability to focus on more important priorities than managing passwords and spending time on helpdesk calls. Hopefully, they'll find that they can now focus their efforts where they are needed most: in the classroom and educational setting."

Previous to implementing the Tools4ever solution, the university faced a number of users password-related issues that took valuable time away from employees and IT staff. Since the implementation of SSRPM, users can securely reset their own passwords at any time of day, even when the helpdesk is closed. Users simply answer a few security questions that they previously provided answers to and can then safely and securely reset their own passwords without having to contact the helpdesk.

Northland International University implemented SSRPM in two phases. First, it implemented the solution internally to a few select employees so they could test it to ensure the solution met all of the school's needs. Then, after the test group gave the system positive feedback, the university offered it as an option for all faculty and students at the college.

"It has been very pleasant to work with Tools4ever, and its team and leaders have done a great job of being a good partner," Adrian Smith, director of technology at Northland International University.

For more information about SSRPM please visit:
http://www.tools4ever.com/software/self-service-reset-password-management/

Read the complete case study at:
http://www.tools4ever.com/industries/education/references/Northland/

About Northland International University
Northland International University is a private Christian college that prepares student for a life of working to glorify God. Through its courses and training, the university provides an educational environment for developing servant-leaders in honesty, obedience wisdom, and service to love Jesus Christ with all their heart, soul and mind and by teaching students to live by the principles of God's Word, to walk with God as His faithful laborers, and to serve in local churches for revival, world evangelization and the discipling of future generations for the cause of Jesus Christ.

About Tools4ever
Tools4ever distinguishes itself with a no-nonsense approach and a low total cost of ownership. In contrast to comparable identity and access management solutions, Tools4ever implements a complete solution in several days rather than weeks or months. Because of this approach, Tools4ever is the undisputed identity and access management market leader with more than five million managed users. Tools4ever supplies a variety of software products and integrated consultancy services involving identity management, such as user provisioning, role-based access control, password management, single sign on and access management. For more information, please visit www.tools4ever.com.