Universal training improves IT at Valdosta State University

Lynn Russo Whylly's picture

Student employees who worked in 50 classrooms and computer labs, and who oversaw the use of 1,500 computers, were not being leveraged in a consistent manner. A training program was developed to maximize their time and ability on the job and to provide a consistent set of responsibilities. Six months later, a survey showed a 256 percent increase in consistency and in work effectiveness/efficiency.