Penncro Associates upgrades its contact center technology with Noble SIPhony Platform from Noble Systems

Lauren Williams's picture
Friday, October 11, 2013

Noble Systems Corporation, a global leader in unified contact center technology solutions, announces that Penncro Associates Inc., a premier accounts receivable management organization, is upgrading its existing Noble contact center technology to the evolutionary Noble® SIPhony platform. The advanced platform will afford Penncro a unified software-based communications platform while reducing costs and eliminating inefficiencies.

Penncro Associates is a nationally recognized name in the Accounts Receivables Management and Customer Relationship Management industries. Headquartered in Pennsylvania, with remote contact center locations in Texas, Penncro has over 30 years of experience handling complex consumer relationship management programs that build revenue and loyalty in a seamless, cost effective environment. Noble Systems’ contact center platform delivers tools for agent productivity, campaign management, and quality assurance that give the Penncro a competitive business advantage.

"In upgrading our contact center technology, we went through a due diligence process to re-examine our requirements, including a competitive analysis of vendors, " observed Carolynn Horrell, Chief Information Officer at Penncro Associates. "In exploring the range of solutions available, we found that Noble Systems continues to offer the best fit of features, performance, and cost-effectiveness to match our business goals, market strategies, and budget. The Composer Agent desktop offers flexibility to help improve agent efficiency that was unmatched by other products. And by adding Noble’s improved monitoring tools, recording and real-time speech analytics to our upgraded platform, we can develop a more effective call strategy of our customer contacts, but also improve the quality of those interactions.”

Chris Hodges, Senior Vice-President of Sales at Noble Systems, said, "Penncro Associates has been a Noble client for over 12 years. We place a high value on building long-term relationships with our users, and to helping them navigate their changing business demands as their organizations grow. We are excited to work with Penncro to bring them the latest Noble technology developments for contact management that will help them improve efficiencies and services for their clients.”

About Noble Systems®

Noble Systems Corporation is a global leader in the customer communications industry, providing innovative solutions for Unified Communications, Business Process Management and Analytics. Tens of thousands of agents at 4,000+ client installations worldwide use Noble platforms to manage millions of customer contacts each day. Noble offers a unified suite of multi-channel inbound, outbound and blended contact processing, strategy planning, and resource management tools for companies of all sizes. Our premise, cloud and innovative premise/cloud hybrid platforms include ACD, predictive dialing, blended processing, recording and monitoring, IVR, messaging, interaction analytics and workforce management. For more information on this item or the company, contact Lee Allum at 1.888.866.2538 or visit www.noblesystems.com.

About Penncro Associates, Inc.

Penncro Associates is a nationally recognized name in the Accounts Receivables Management, and Customer Relationship Management industries. The Penncro Team is innovative at engineering effective solutions, optimizing the balance between risk and return and maintaining the highest levels of integrity which comes from over 30 years of experience. Penncro is an active member of the American Collectors Association (ACA), Mortgage Banker Association (MBA)) and a certified member of the Women Business Enterprise National Council (WBENC). Penncro is licensed by the collection services boards in all required states and municipalities. Penncro maintains the highest security standards in the industry and is compliant with SSAE16 Type II, PCI (Payment Card Industry Standards), ISO 27001 and ISO 27002. www.penncro.com