Operational requirements for a well-run campus computer repair center

Lynn Russo Whylly's picture

Many universities will service a variety of computers and devices, both student- and university-owned, in an on-campus repair center. Employee-owned devices are typically not serviced. Lenovo, Apple, Dell and many other manufacturers will provide online training so university technicians can perform repairs on machines under warranty.

Certain best practices have been defined by leaders of highly successful centers; here are seven elements for operating an efficient campus repair center.