"The New Helpdesk: Resolving Any Issue, Anywhere, at Anytime" at UBTech2012

Ann McClure's picture

Increasingly, higher education institutions are looking to enhance technology offerings and expand IT support that fits within their budgets and headcount. They need to deliver IT support services to thousands of distributed users, virtually year-round. This is compounded by a need for a secure technological environment to house private student data and academic research.

In this session, a panel of senior IT leaders from the University of Massachusetts Boston campus, Georgia College and Lord Fairfax Community College will detail the success of leveraging remote support technologies to deliver IT support services 24 hours per day to users in distributed locations, as well as the qualitative benefits of leveraging remote support technology.

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