University of Michigan President Mary Sue Coleman sat and waited. On this morning, several years ago, she was in Los Angeles, scheduled to meet a wealthy individual for breakfast to discuss a potential donation to the university.
Nearly an hour passed, and the donor still hadn't arrived, but Coleman didn't leave.
Instead, she called the donor and asked him if she had scheduled the meeting for the wrong time.
The donor had merely forgotten about the meeting. He soon met with Coleman and has since made several multimillion-dollar donations to the university.