Johnson C. Smith University Contracts with Perceptis for Outbound Calling Program

Ann McClure's picture

Perceptis, a leading provider of help desk and customer support services to the higher education market, announced its contract with Johnson C. Smith University to provide an outbound calling campaign aimed at increasing enrollment.

Johnson C. Smith University, located in Charlotte, NC, had received a high number of inquiries via their website and several recruitment campaigns from prospective students. They were faced with a backlog of over 3,000 student inquiries that needed to be addressed in a short window of time. Representing JSCU and following scripted calls as guidelines, Perceptis agents called the high school candidates to answer their questions and encourage them to consider attending the university.