HelpSTAR 2012 Delivers Collaborative Workflow Service Desk

Ann McClure's picture

HelpSTAR, a leading pioneer of helpdesk software, today announced the global availability of its HelpSTAR 2012 Service Desk Collaboration Suite. HelpSTAR has set a new standard for collaborative workflow by integrating the workflow components of its award winning enterprise-class Service Desk Management solution with documentation (ECM), communication and synchronization functionality.

Today, work passing through a service desk relies heavily on input from multiple team members. The efficiency of the communication, documentation and support processes determines the effectiveness of the workflow, impacting service levels and the cost efficiency of the entire service desk.

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