Carthage College is centralizing help requests

Lynn Russo Whylly's picture
Tuesday, November 19, 2013

The Library and Information Services (LIS) department at Carthage College (Wis.) has provided support services to the campus community since 2001. Part library information desk, part IT and media help desk, LIS’ 22 staff members answer nearly 10,000 questions a year, ranging from where to find a book to figuring out why a student’s email account suddenly stopped working or helping a faculty member put a course online.

With requests on the rise, a tracking process was needed to keep employees and community members informed.