CardWorks Servicing selects Contact Center Technology from Noble Systems

Tuesday, October 29, 2013

Noble Systems Corporation, a global leader in unified contact center technology solutions, announces that CardWorks Servicing, LLC, the largest privately held servicer of bankcard card products, has selected the Noble® Enterprise solution to improve the management and performance of its customer contact activities.

“Noble Systems is proud to partner with CardWorks,” said Chris Hodges, Senior Vice-President of Sales at Noble Systems. “The Noble Enterprise platform is an ideal fit for financial services organizations with complex contact requirements because of the advantages it offers in functionality, flexibility, scalability and reliability. Noble also provides tools for contact management and privacy that help collections operations meet critical compliance regulations and help protect them against litigation.”

CardWorks Servicing, LLC, a subsidiary of CardWorks, Inc., is a nationally recognized, leading servicer of credit cards, national debit cards, pre-paid cards and other unique card products and is the largest privately held servicer of MasterCard®/Visa® cards. CardWorks Servicing provides 24-hour, 7-day-a-week card servicing through its state-of-the-art facilities in Woodbury, NY and Pittsburgh, PA. The solution package is tailored to meet CardWorks’ business requirements and includes Noble’s blended inbound/outbound contact platform, with web-based agent desktops with unified workflows, IVR to improve contact routing, transaction recording for quality control, and workforce management to schedule resources more efficiently.

“We looked at several technology players in our search. With its proven performance for outbound and blended contact management and the flexibility to integrate within our existing environment, Noble Systems made the most business sense,” said Kevin Begly, Senior Vice President, Collections/Operations of CardWorks Servicing. “The Noble Systems’ contact center solution will play an integral role in customer communications and account management for our collection operations.”

About Noble Systems®

Noble Systems Corporation is a global leader in the customer communications industry, providing innovative solutions for Unified Communications, Business Process Management and Analytics. Tens of thousands of agents at 4,000+ client installations worldwide use Noble platforms to manage millions of customer contacts each day. Noble offers a unified suite of multi-channel inbound, outbound and blended contact processing, strategy planning, and resource management tools for companies of all sizes. Our premise, cloud and innovative premise/cloud hybrid platforms include ACD, predictive dialing, blended processing, recording and monitoring, IVR, messaging, interaction analytics and workforce management. For more information on this item or the company, contact Lee Allum at 1.888.866.2538 or visit www.noblesystems.com.

About Cardworks

With its corporate headquarters in Woodbury, NY, CardWorks, Inc. is the parent company of CardWorks Servicing. CardWorks provides financial institutions, retailers, non-traditional card issuers, ISOs and merchants in the U.S. and Canada with a full range of world-class servicing and support solutions. CardWorks provides services for banks, credit card issuers, independent sales organizations and merchants that enable them to economically pursue their own goals and objectives while meeting all service requirements. www.cardworks.com