Best practice approach to improving business processes

Sharon Riegerski's picture

Colleges and universities across the country have realized that they can no longer rely on outdated, manual processes that hamper productivity and drive up costs. Changing the way staff works, however, is easier said than done.

According to recent research conducted by The Economist Intelligence Unit, 80% of the organizations that have implemented formal initiatives to improve business processes over the past three years have faced employee resistance. Three major causes of this reluctance to change were:

  • The new process added more work (31%).
  • Employees had little or no say in determining the new process (31%).
  • The new process didn’t map to the way employees thought their jobs should be done (28%).

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