In an effort to provide its community with the best in technology, service and support, Arizona State University (ASU) has selected Blackboard to provide support for students, faculty and staff in all areas of campus life, from financial aid and human resources to academic technology and IT, the company announced today.
The partnership enables ASU to provide cutting-edge customer service and increased operational efficiency while accommodating continued enrollment growth. Working with Blackboard Student ServicesSM, ASU aims to resolve 50 percent of all support requests through self-service – more than triple the industry average. To reach the goal, the university community will gain access to a wide range of on demand services that can help them complete routine tasks more quickly and free up the institution’s administrative offices to continue to develop the kind of innovative services that have led to its current record retention and graduation numbers.
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