Streamlining the awarding and processing of student loans—Federal Perkins as well as institutional loans—began at the Illinois Institute of Technology with a simple question and a frustrating answer.
“It started because I asked, ‘What is the process?’” recalls Jackie Anderson, associate director of student accounting. “No one really knew.”
So Anderson rolled up her sleeves and dove in. Examining the entire process, front to back, allowed her to identify its inefficiencies—the first step toward fixing what had become a cumbersome set of tasks.