2013 winter honorees

Customer Care, Office of Information Technology at Boise State University

Relocating Computing Hardware

Despite having 4,500 computers and dozens of printers deployed campuswide at Boise State University in Idaho, students had to wait in line to print out assignments and term papers during busy times.

CIO Max Davis-Johnson arrived in 2010, and officials began taking a closer look at how technology was being used, and where. Davis-Johnson uses the phrase “keeping score” to describe this process of tracking technology usage to ensure that every available asset is being productive for the university.

Information Technology at Valdosta State University

Student Staffing

Like virtually every other administrative unit in higher education, the Information Technology Division at Valdosta State University in Georgia employed students to supplement the efforts of full-time staff. They were deployed in about 50 classrooms and computer labs across campus, where they helped monitor the use of nearly 1,500 desktop computers.

Assessing staffing issues a year ago, administrators realized that expectations for those students were set by the individual departments each classroom and lab served.

Student Support Services at LDS Business College

Early Intervention

Not so long ago, students at LDS Business College in Salt Lake City whose semester grade-point averages fell below a certain level were placed on academic probation. But it did very little to get them the help they needed.

Student Development Center at LDS Business College

Eight to One

Delivering student services as important as tutoring, disability assistance, and advising is especially vital at LDS Business College, an open-enrollment school whose student body often faces hardships.

Yet the offices and departments that delivered those services were located all across campus, making it difficult to ensure that students made it to where they needed to go when they had multiple issues to be addressed.

Department of Pharmacy Practice at University of Rhode Island

Taking Tests Online

After tripping over boxes of old exams at the College of Pharmacy at the University of Rhode Island for the umpteenth time, clinical faculty members Kelly Matson and Jayne Pawasauskas decided there had to be a better system.

Since exams are required to be kept for two semesters, the amount of paper used and boxes needed to store them at the institution became unwieldy. Add to that the amount of time needed to photocopy exams, the money spent on paper and toner cartridges, and the negative impact on the environment.

IT Support Center at The George Washington University

Call for Help

The explosion of technological devices, software, and apps has been undeniably beneficial to higher education, but there is at least one group on which it has placed quite a burden: those charged with keeping all of that technology running smoothly.

“Technology support is a challenge no matter where you are,” says Chris Megill, associate director of technology services at The George Washington University (D.C). “Keeping up with trends and user demands as they adopt more and more technologies can be quite a challenge.”

Campus Store at University of Southern Indiana

Simplifying Book Purchases

Just as sales in the publishing industry have been declining, the University of Southern Indiana (USI) Campus Store, in Evansville, has seen sales fall an average of 10 percent per year the last few years.

With new and used book sales accounting for 60 percent of revenue in the store, Steve Bridges, assistant vice president for finance and administration, and his team knew something had to be done.

Phoenix Campus Admissions Office at Wayland Baptist University

Counseling on Call

Most college students have a need for academic or financial aid counseling at some point during their college career, whether to get help with course selection or to sort through GI Bill paperwork. Any of the 600 students at Wayland Baptist University’s Phoenix campus in need of this help used to have to spend a fair amount of time just setting up such a meeting.