2011 summer honorees

Models of Efficiency microsite tags

Recycling Reboot

Computer Services at Temple University

You can’t just toss an old computer into the corner trash can when it has outlived its usefulness.

Because of the environmental issues involved, special care must be taken in disposing of such equipment. Often, that involves paying for proper disposal. If you do choose to trash aging PCs in a Dumpster, you need to wipe any sensitive data from each one’s hard drive for security and privacy reasons.

Break With Tradition

Office of Business and Finance at State University of New York at Cobleskill

There was just one problem with State University of New York at Cobleskill’s otherwise successful plan to boost revenue by focusing on noncredit-bearing professional education programs and community-based programming.

That was finding a better way to get students signed up for classes, yet one that was cost-neutral so as not to wipe out the revenue gains.

Change Management

Registrar's Office at Oakland University

The academic calendar maintains its own particular cycle and pivots on its own particular axis. Critical dates, such as deadlines for the submission and changing of grades, must be honored. After all, should the calendar lose its adherence, the effects can be negative.

Paper Chase

Administrative Computing Services at Western Washington University

You need something done. What are you told?

“Fill out a form.”

Western Washington University officials figured there had to be a better way. The use of hard-copy forms to request services, they believed, was a waste of paper and time, as the requisitions had to be sent via campus mail to the appropriate parties, who in turn had to review, copy, and file them. Each person in the approval chain needed his or her own copy, and there was no central repository where the forms could be accessed easily.

Credit Where It's Due

Office of Continuing Education at Fresno Pacific University

Officials at Fresno Pacific University (Calif.) had quite a few reasons to take the institution’s online distance-learning registration system from an external vendor and bring it in-house: Poor customer service and high costs. Insecure and time-consuming methods of communicating with both students and instructors. Duplicate inputting of information. Manual processing of credit card transactions.

Most pressing, though, was a troublesome security breach in 2006 that involved the compromising of a group of credit card numbers.

First Things First

Office of Planning, Assessment, Research and Quality at University of Wisconsin-Stout

Doing more with less is the new normal in higher education. And as college and university administrators work to increase efficiencies, the areas of planning and assessment have grown in importance as strategic tools to manage resources.