College campuses are typically beautiful places. Tree-lined walkways, verdant quads, and stately buildings make for a pleasant place to take a walk.
But for staff at the University of St. Francis (Ill.), too many campus strolls took up time that could be better spent on other tasks - such as tending to prospective students. And the paper files they were delivering from office to office belied the university’s commitment to environmentalism.
As far back as 1995, Sacred Heart University (Conn.) was requiring all full-time undergraduates to purchase a laptop; as early as 2002, Sacred Heart students, faculty, and staff enjoyed campuswide Wi-Fi.
Yet this self-described “pioneer in mobile computing” spent years outsourcing technical support to an off-campus call center.
Limited hours of operation, unpredictable wait times, and lackluster customer service frustrated university officials; the expense and lack of reliability and accountability were drags on the institution’s bottom line.
Student-athletes face the daunting task of keeping up with their studies while also devoting considerable time to practicing, competing, and traveling. That pressure extends upward to coaches, administrators, and faculty members, who are required to assess student progress and make adjustments amidst wildly varying schedules.
It wasn’t an idea mentioned at a conference or a snippet noted in a magazine or a suggestion from a listserv that sparked Jamie Belinne’s brainstorm. It was the time she spent waiting in her doctor’s office during an illness six years ago.
There were any number of reasons why The George Washington University needed to automate the way it paid stipends to the thousands of students who work there as tutors, teachers, researchers, or facilitators.
It wasn’t as if the admissions office at Boston University did nothing to keep from drowning in paper, working 12-hour days and weekends, and falling behind on customer service.
Administrators engaged in annual streamlining, but with BU’s applicant pool increasing by more than 10,000 over the past five years, it was difficult to keep up. More than 200,000 supporting credentials had to be processed and filed, and 38,000 applications needed to be ready for admissions staff to read by April 1. The entire process was time-consuming and cumbersome.
Even in these digital times, undergraduate admissions remains a paper-laden discipline. Viewbooks, search pieces, postcards, catalogs, applications, and more need to be printed, enveloped, and mailed, a process not only costly but also inefficient. Most inquirers to any one school, after all, end up attending elsewhere.