Changing how work works

Colleges and universities—awash in paper and digital documents, forms and files—are increasingly adopting technology to pull it all together, yielding big savings in time and money.

The technology, called enterprise content management, or ECM, enables users to capture, manage and securely store all manner of business materials, everything from scanned paper documents, to Web forms, audio files, e-mails and more. Even more significantly, ECM automates the document-driven tasks that keep colleges and universities running.