Case Studies

Taking the Physical Out of Information-Sharing

For staff in the USC Contracts and Grants department, Laserfiche has transformed the collaborative process from effort-filled to effortless.

The USC Contracts and Grants department was struggling to maintain efficiencies in the face of a paper flow situation that threatened to engulf them. Exacerbating the problem was that to facilitate agreements and arrive at resolutions, a great deal of interaction and information-sharing with other campus entities was required.

Saving Space and Time

With Laserfiche ECM, the accounts payable department at the CSU Chancellor’s office knew it would save on storage space and paper, but the time savings achieved surpassed expectations.

Lauri Reilly, accounts payable manager at the Chancellor’s Office for California State University (CSU), distinctly recalls the moment she fell in love—with Laserfiche, that is. One of the first tasks she tackled upon her arrival to the office four years ago was preparing 1099 forms for vendors. “In the past, reconciling differences between the 1099 and total payments to a vendor took forever,” she says. “It was just amazing to me that I could sit at my desk and actually see the images in Laserfiche, and make an immediate determination whether or not a particular invoice was reportable without having to get up and search through files.”

Taking a Giant Leap Forward in Serving Students

Laserfiche ECM and Laserfiche Mobile provide the academic advisors at UO’s College of Arts & Science with tools that have revolutionized their processes.

The academic advisors working at University of Oklahoma’s College of Arts & Sciences were operating behind the times. While the students were using technology in every aspect of their lives, the college’s academic services office—which handles more than 8,000 student records—was still hopelessly ensnared in a traditional paper system, says Rhonda Dean-Kyncl, assistant dean for academic services.

Putting an End to the Wrestling Match

Thanks to Laserfiche, Dalhousie University Medical School pins record-keeping headaches to the mat, achieving efficiencies and clarifying responsibilities.

Although the medical school’s old system of managing records with paper spreadsheets and custom databases was working fine, keeping things current did depend on programmer availability, says Monica Baccardax, IT project manager for the Faculty of Medicine at Dalhousie University Medical School, in Halifax, Nova Scotia, Canada. And even when all systems were “go,” staying on top of the paper flow was time-consuming.

Oklahoma Christian University streamlines, saves and serves

John Hermes, vice president of information technology for Oklahoma Christian University, knew the school had problems. Despite a reputation as a pioneer in education technology and as a very high-tech university, Oklahoma Christian (OC) was lagging farther and farther behind in its business processes, says Hermes.

Managing the paperwork sprawl

Laserfiche turns document management from nightmare to sweet dreams for USC’s Office of the Provost.

Even for smaller colleges and universities, managing personnel records is often onerous. Now imagine having to do this for thousands of full-time and part-time faculty, sprawled across 17 schools and colleges. This was exactly the situation facing the staff at the University of Southern California (USC) Office of the Provost. By 2005, the Provost’s Office was drowning in mountains of paperwork and struggling to become more efficient.

How Texas A&M speeds contracts to completion

Laserfiche Workflow improves communication and collaboration

Life has gotten a lot calmer recently for workers in the Contracts Administration department for the Texas A&M Health Science Center (HSC). At one time, pushing contracts through to completion demanded the skills and steely resolve of a private eye: it wasn’t easy figuring out where the contracts were, who had looked at them and which ones were approved.

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