Information Technology

Home Work

Registrar, Undergraduate Admissions, Information Technology at College of William & Mary

A funny thing happened to the College of William & Mary (Va.) on its way to a more efficient way to determine each of its undergraduate students’ home address.

Dreading the implementation of the solution agreed upon, college officials instead found efficiencies in the process of working together to solve the problem.

Trickle Down Efficiency

Admissions and Enrollment Services, Center for Instructional Delivery at University of St. Francis

College campuses are typically beautiful places. Tree-lined walkways, verdant quads, and stately buildings make for a pleasant place to take a walk.

But for staff at the University of St. Francis (Ill.), too many campus strolls took up time that could be better spent on other tasks - such as tending to prospective students. And the paper files they were delivering from office to office belied the university’s commitment to environmentalism.

Factory Specs

Information Technology, Sacred Heart University

As far back as 1995, Sacred Heart University (Conn.) was requiring all full-time undergraduates to purchase a laptop; as early as 2002, Sacred Heart students, faculty, and staff enjoyed campuswide Wi-Fi.

Yet this self-described “pioneer in mobile computing” spent years outsourcing technical support to an off-campus call center.

Limited hours of operation, unpredictable wait times, and lackluster customer service frustrated university officials; the expense and lack of reliability and accountability were drags on the institution’s bottom line.

Back in the Game

Information Technology, Athletics Department at Paradise Valley Community College

Student-athletes face the daunting task of keeping up with their studies while also devoting considerable time to practicing, competing, and traveling. That pressure extends upward to coaches, administrators, and faculty members, who are required to assess student progress and make adjustments amidst wildly varying schedules.

Payday Progress

Division of Information Technology, The George Washington University

There were any number of reasons why The George Washington University needed to automate the way it paid stipends to the thousands of students who work there as tutors, teachers, researchers, or facilitators.

Blackboard Jumble

Center for Teaching & Learning, Regent University

Blackboard, the ubiquitous online course-management tool, is a valuable resource for faculty, staff, and administrators alike. However, its learning outcomes are only as good as the quality of material that faculty members use to build all of their courses on the back end, a typically lengthy process. So when Regent University (Va.) officials decided to add an undergraduate business major and approached the school’s Center for Teaching & Learning in April 2008 to develop and deploy 40 online courses over the next year, CTL staff knew they had to find a different way of doing things.

A Good Walk Spoiled

Information Technology Systems Division, University of North Carolina, Wilmington

Now that the graduate admissions office is no longer inundated with paper, staff can focus on getting applicants an answer quickly.

Portal Authority

Division of Academic and Information Support Services, University of St. Francis (Ill.)

Admissions administrators can view reports of applications that have come in.

Integrated Interface

Information Services, Central Methodist University (Mo.)

Director of Admission Larry Anderson and his staff, including Jennifer Shepard (left) and Mary Hrdina, can now make scholarship offers faster and with more accuracy.

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