Information Technology

Registrars Office & Information Technology, Houston Community College

“SPEEDE” Transcript Evaluation

As students “swirl” through higher education, taking classes at multiple institutions either consecutively or simultaneously, the need for institutions to quickly receive and process transcripts becomes more important. To comply with accreditation standards, Houston Community College was supposed to have all transcripts evaluated by the end of a student’s first semester, a goal their paper-based process was not allowing them to meet in 2008.

Office of Information Technology, Texas A&M International University

Purchasing Power

Buying computers for a college campus is no small feat. In addition to requisitioning and specing them before the purchase, there is the configuration and instillation after the purchase to worry about.

Information Technology Department, Salisbury University

DIY Data

Like many institutions over the last several years, Salisbury University (Md.) paid handsomely for an enterprise resource planning system. Also like many institutions, Salisbury discovered that while its ERP solution handled larger functions just fine, there were gaps in the system—in areas such as housing, medical and athletic records, course evaluation, and human resources search management—that required the purchase and implementation of third-party products to fill.

Interactive Media and Development & Public Affairs, University of Virginia

Targeted Touchpoints

Although the University of Virginia has approximately 200,000 living alumni, until recently, the university was only communicating electronically with a fraction of them; 43,000 had email addresses on record. Because the university consists of so many campus organizations—11 schools and 30 foundations—creating and managing a central alumni database for online communications proved difficult. Each school and foundation managed its own list of email recipients. The information “was very siloed,” explains Deke Shrum, assistant director of interactive media at U.Va.

Office of Financial Assistance Human Resources and Information Technology, Catawba College

A Study in Work-Study

Students have enough on their plates without having to worry about properly receiving their work-study hours from their financial aid packages. But, paper time cards and siloed systems were making life difficult for students and staff alike at Catawba College (N.C.).

Division of Information Technology Services, NorthWest Arkansas Community College

For Keeps

New students understandably want to get going in their studies as soon as possible. So as soon as a new student’s data was recorded in SunGard Banner, its ERP system, NorthWest Arkansas Community College issued a temporary password providing access to an online portal with class information, registration capabilities, and so on.

Office of Information Systems at Murray State University

Recovery Operation

Like many institutions, Murray State University (Ky.) paid a vendor to back up its data regularly and store it off-site for retrieval in case a disaster struck campus and wiped out hard drives and servers. But university administrators found the service lacking for a variety of reasons: It was pricey in lean times, recovering information was too lengthy a process, and effective testing was practically nonexistent.

Recycling Reboot

Computer Services at Temple University

You can’t just toss an old computer into the corner trash can when it has outlived its usefulness.

Because of the environmental issues involved, special care must be taken in disposing of such equipment. Often, that involves paying for proper disposal. If you do choose to trash aging PCs in a Dumpster, you need to wipe any sensitive data from each one’s hard drive for security and privacy reasons.

Paper Chase

Administrative Computing Services at Western Washington University

You need something done. What are you told?

“Fill out a form.”

Western Washington University officials figured there had to be a better way. The use of hard-copy forms to request services, they believed, was a waste of paper and time, as the requisitions had to be sent via campus mail to the appropriate parties, who in turn had to review, copy, and file them. Each person in the approval chain needed his or her own copy, and there was no central repository where the forms could be accessed easily.

Network News

Office of Telecommunications, The College at Brockport: State University of New York

The iTunes generation is used to buying music, watching television, and playing video games on screens perched in their laps, not going to record stores, student lounges, or mall arcades. Getting all of that information from faraway servers to laptop computers places an enormous burden on campus networking resources and IT departments, many of which are underfunded and understaffed, yet are expected to meet students’ expectations of ever quicker access to entertainment.