Information Technology

IT Support Center at The George Washington University

Call for Help

The explosion of technological devices, software, and apps has been undeniably beneficial to higher education, but there is at least one group on which it has placed quite a burden: those charged with keeping all of that technology running smoothly.

“Technology support is a challenge no matter where you are,” says Chris Megill, associate director of technology services at The George Washington University (D.C). “Keeping up with trends and user demands as they adopt more and more technologies can be quite a challenge.”

President’s Office at Walsh College

Not by the Book

It seemed like a good idea at the time.

Looking to reduce the cost of preparing the massive, paper-filled binders used by its board members at their meetings, Walsh College (Mich.) officials tried a laptop-based package. That cut down on paper, but the hardware was problematic.

Library and Information Services at Carthage College

Centralizing Help Requests

The Library and Information Services (LIS) department at Carthage College (Wis.) has provided support services to the campus community since 2001. Part library information desk, part IT and media help desk, LIS’ 22 staff members answer nearly 10,000 questions a year, ranging from where to find a book to figuring out why a student’s email account suddenly stopped working or helping a faculty member put a course online.

Enterprise Applications at Creighton University

Under the Hood

Freshman move-in day: It’s hot, you’re hauling boxes into your room, you hope you have a good roommate, you’re worried about your class schedule, you need to get to the bookstore to stock up on required reading, and on and on and on. About the last thing you want to do is stand in line to register your car with public safety.

Information Technology at Baldwin Wallace University

Virtual Reality

Baldwin Wallace University's IT department was maintaining more than 65 types of hardware with multiple operating systems, which tied them down and made it difficult to be forward-thinking. Through virtualization, BW consolidated its computing and storage infrastructure. Now it has 87 percent fewer servers, and projects a three-year ROI of 194 percent.

Information Technology Services at NorthWest Arkansas Community College

Apples to Apples

Four different programs were being used for end-of-course evaluations, and the disparate system was inconsistent and slow. The college purchased an online system with automatic emails delivering a personalized URL specifically for the class taken. The pilot achieved a savings of more than $17,000.

NMU Foundation, Administrative Information Technology at Northern Michigan University

Apply Within

NMU's Foundation Scholarship application and selection process was inefficient and labor intensive. A web application was designed that matched selection criteria to the student's academic and biographical profile. The new system reduced data entry, paper, timing, and labor costs, while increasing data accuracy and providing more information to selection committees.

Financial Aid Technology Services at Embry-Riddle Aeronautical University, Worldwide Campus

When applying for any of the more than 200 institutional scholarships at Embry-Riddle Aeronautical University, whose worldwide campus is based in Daytona Beach, Fla., students used to complete an online form and then spend time gathering an essay and 15 to 20 pages of additional hardcopy documentation. Financial aid staff then sorted and filed it all away in physical file folders.

Information Resources & Technology Financial Aid Office at California State University, San Bernardino

Speedier Scholarships

California State University, San Bernardino used to receive approximately 600 completed scholarship applications for the 200 or so on-campus scholarships. On average, 300 additional applications were initiated but never completed. Those were lost opportunities, in part due to the arduous application process, says Louise Jones, financial aid advisor and scholarship coordinator.

The Extended Campuses & Information Technology Services at Northern Arizona University

Migration Trends

There’s a reason someone coined the term “too many cooks in the kitchen.” Northern Arizona University’s Extended Campuses division—with 36 locations plus numerous online offerings—has enjoyed rapid growth in enrollment, pressuring the division’s software development team to keep up with rising demand for student services, course management, prospect tracking, and staff support.

Pages