Information Technology

Information Technology at Baldwin Wallace University

Virtual Reality

Baldwin Wallace University's IT department was maintaining more than 65 types of hardware with multiple operating systems, which tied them down and made it difficult to be forward-thinking. Through virtualization, BW consolidated its computing and storage infrastructure. Now it has 87 percent fewer servers, and projects a three-year ROI of 194 percent.

Information Technology Services at NorthWest Arkansas Community College

Apples to Apples

Four different programs were being used for end-of-course evaluations, and the disparate system was inconsistent and slow. The college purchased an online system with automatic emails delivering a personalized URL specifically for the class taken. The pilot achieved a savings of more than $17,000.

NMU Foundation, Administrative Information Technology at Northern Michigan University

Apply Within

NMU's Foundation Scholarship application and selection process was inefficient and labor intensive. A web application was designed that matched selection criteria to the student's academic and biographical profile. The new system reduced data entry, paper, timing, and labor costs, while increasing data accuracy and providing more information to selection committees.

Financial Aid Technology Services at Embry-Riddle Aeronautical University, Worldwide Campus

When applying for any of the more than 200 institutional scholarships at Embry-Riddle Aeronautical University, whose worldwide campus is based in Daytona Beach, Fla., students used to complete an online form and then spend time gathering an essay and 15 to 20 pages of additional hardcopy documentation. Financial aid staff then sorted and filed it all away in physical file folders.

Information Resources & Technology Financial Aid Office at California State University, San Bernardino

Speedier Scholarships

California State University, San Bernardino used to receive approximately 600 completed scholarship applications for the 200 or so on-campus scholarships. On average, 300 additional applications were initiated but never completed. Those were lost opportunities, in part due to the arduous application process, says Louise Jones, financial aid advisor and scholarship coordinator.

The Extended Campuses & Information Technology Services at Northern Arizona University

Migration Trends

There’s a reason someone coined the term “too many cooks in the kitchen.” Northern Arizona University’s Extended Campuses division—with 36 locations plus numerous online offerings—has enjoyed rapid growth in enrollment, pressuring the division’s software development team to keep up with rising demand for student services, course management, prospect tracking, and staff support.

Technology & Information Systems, Victor Valley College

Orient Express

Justin Gatewood remembers the annoying hurdles he had to jump over to attend an orientation session when he enrolled at Victor Valley College (Calif.). “I had to take time off work and drive over to the campus and sit in a classroom and listen to a counselor for an hour or so and then drive back,” he says. “It had to be all coordinated. It was an ordeal.”

Information Technology, Office of Student Financial Services, and Finance and Accounting, Houston Community College

Streamlining Payments

Community college students are more likely to have extra demands on their time and attention, from jobs to family commitments. Anything colleges can do to relieve administrative burdens means more time that students can concentrate on their studies. At Houston Community College, the Information Technology office teamed with the Office of Student Financial Services and the Finance and Accounting office to move to paperless cashiering.

Provost Information Technology & Office of the Registrar, Texas A&M University

Rapid Adjustments

The idea of students substituting courses in a degree plan is not unheard of, but such requests must be carefully managed. Before the fall of 2011, Texas A&M University was dealing with the challenging and costly issue of processing undergraduate course adjustments within the Degree Audit office in the Office of the Registrar using a paper-based process. Requests were initiated by an advisor, then sent to the department head and dean before arriving at Degree Audit.

Office of the Registrar, Academic Advising, & Information Technology, Catawba College

Digital Registration With a Human Touch

The classic registration scenario of bouncing students from their advisor to select classes, to the Business Office to check for holds, and finally to the Registrar’s Office to stand in line is so 20th century—but hard to escape. Everyone at Catawba College (N.C.) agreed it was time to modernize, but faculty advisors did not want their role in the process diminished or to lose a touch point with students. “Advising is an important part of Catawba’s mission to give every student the personal attention needed to be successful,” shares Joanna Jasper, chief information officer.

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