Building a campus' proactive crisis communications program

How a solid crisis plan can advance the PR office’s reputation and credibility

Crisis communications management is often a reactive measure. But the most effective public relations managers are those who are proactive. These tips can help as you develop a proactive crisis communications plan.

Strategic Differentiation

Part one of a two-part column on institutional competition

A DEFINITION OF STRATEGY that centers around the idea of “more”—we will serve more students, offer more programs, and be in more places—is highly likely to fail. Dollars are finite, so doing more will actually decrease quality because tight resources are spread even more thinly.

Delivering on Your Brand Experience

Applying experience marketing in the real world

Brand as Experience, Experience as Brand

Keep customer experience management in mind in marketing communication efforts.

Using Social Networking to Its Fullest Potential

Learn how colleges and universities can benefit from using these communities in marketing efforts.

IN THE MARCH 2007 ISSUE OF University Business, some observations about social networking websites were noted. Members of sites such as Facebook and MySpace are wary of the encroachment of business into their online spaces. Not being able to control content and invitation- only membership realities create challenges for institutions in using these online tools. Here are some guidelines for delving into the world of social networking:

Yada Yada Nada?

Before delving into the world of social networking as a way to promote a higher ed institution, consider the marketing implications.

It happened in November. At Stamats, we received our first RFP to help a college develop a webpage for Facebook. It was a harbinger of things to come. Now, every time I turn around, it seems like people are talking about social networking and its possible use as a higher education marketing tool.

Is Demography Destiny?

Despite what you may have thought, colleges and univerisities can control many of the variables that impact enrollment.

In 2009, the U.S. will graduate the largest number of high school seniors in the history of the country. That's the good news. Now here is what many feel is the bad: Over the next 30 years, for a full generation, the number of high school graduates will decline.

What will it Take?

A guide to laying the groundwork for an effective marketing strategy.

Invariably, the one question I can count on during every marketing seminar I conduct is this: "What will it take for our school to develop an effective marketing strategy?"

Realigning Higher Education Marketing

Is it time to rethink the "4P" strategy? Technology and consumerism have shifted the focus of marketing decidedly toward the customer, expanding it beyond "product, price, promotion, and place."

Moving a Team Forward

Part four in a four-part series on strategies for building a highly effective senior team.

Note: This column revisits a series that we began last year on effective team building. The prior installments, which ran in November 2005, January 2006, and March 2006, are available online at (see Back Issues).