You are here


Administrators in the IT department at the University of Ottawa help get staff in other business units excited about CRM by explaining its benefits. (Photo: Sang Trinh)

Vanderbilt University’s medical school is among the best in the country, but its officials still wanted to create awareness of it with prospective students—those who are only in high school.

The undergraduate admissions office had deployed a constituent relationship management (CRM) system, but university officials knew from the outset that the system could be used across campus to share information and target students for specialized programs.

A 2013 Noel-Levitz E-Expectations Report of incoming college students found that 78 percent have regular access to a mobile device. And while that number has probably crept higher for 2014, what about the approximately one in five college students who don’t have that access?

For many low-income and first-generation college students, owning a smart phone, tablet or laptop is simply not a reality. What is a reality is that this situation creates educational barriers for these students.

Workforce development has long been a bastion of the community college environment. But with student-loan debt topping $1 trillion and enrollments falling, many four-year colleges and universities are devoting more attention to the area, in part as a way to boost their own relevance within a challenging global economy.

John Fragola (left) and Peter Grady use iPads to monitor the heat inside Dana English Hall on the Mount Carmel campus at Quinnipiac University. Both are licensed HVAC mechanics in the facilities department.

Members of the facilities crew at Quinnipiac University were spending a lot of time traveling back to their shop during the workday.

This situation, of course, was not unique to Quinnipiac, but department officials at the school set out to eliminate the trips workers had to make to retrieve new work orders, find information about equipment in manuals or look up floor plans. The central Connecticut institution has a 212-acre main campus, and two branches that are a half-mile and about five miles away.

The top trend in college performance spaces today is the flexibility being built into them. From adjustable walls and seating that can accommodate a variety of performance types to acoustics that adapt to handle everything from African drums to an orchestra, theaters are expected to match specific events.

“We see more and more educational users asking for fully flexible ‘black box’ type spaces, where the stage and seating can be rearranged for each production,” says Robert Shook, founding partner at Schuler Shook, a Chicago-based theater planning consultancy.

Certain best practices have been defined by leaders of highly successful tech repair centers.

Part of keeping a campus computer repair center running smoothly is staying aware of what problems are likely to disrupt its operations. Certain best practices have been defined by leaders of highly successful centers; here are seven elements for operating an efficient campus repair center.

Part-time students and their needs need not get lost when continuing education gets decentralized. Fairfield U reaches out to its part-timers, many of whom have young children, with events such as the Halloween-themed “Night at the Museum,” held this fall on campus at the Bellarmine Art Museum.

With funding cuts, falling enrollments and increased competition from MOOCs and other low-cost online programs, higher education has been under enormous pressure in recent years. But pressure often leads to positive change, and many schools are looking at continuing education as an ideal area for that change.

The high and rising cost of education, coupled with a vast range of low-cost options flooding the marketplace, has impelled much of higher education into an “adapt or die” mindset. This is relatively uncharted territory for many institutions. But what they may or may not realize is that a pocket of wisdom might be found in the form of their continuing education divisions.

How an institution labels its continuing education division often reflects its mission or goals. Below are some examples of terminology used in the field—and insight into why each institution made that choice.

Center for Lifelong Learning

Santa Barbara Community College (Calif.)

Officials recently broke down the CE division and integrated many previously free, noncredit offerings into a new Center for Lifelong Learning, which now generates revenue. It serves a wide array of community members, especially nontraditional-aged students seeking personal enrichment.

There are options beyond operating a university-owned computer repair center. Outside repair companies operating on campuses can save universities money in technician salaries and center administration costs.

Best Buy’s Geek Squad, for example, has run centers on campuses. And the regional tech repair company that operates Harvard’s campus repair center is Micros Northeast.