Feature

Admissions Department & Administrative Computer Services at Johnson County Community College

Coordinated Communications

Historically, all 26,000 annual applicants to Johnson County Community College (Kan.) received up to three printed communiqués regarding their admissions status. While more information is usually better, the problem with JCCC’s process was that pieces of communication were not sent in chronological order. This created confusion for students.

College Television at Miami Dade College

Online Marketing Alternative

Miami Dade College is the largest and most diverse higher ed institution in the U.S., serving a community as large as the state of Rhode Island. It has 175,000 students and offers more than 300 academic degree programs. Despite its large student body, MDC could serve even more students, so it spends thousands of dollars each year on marketing via the web, radio, and newspaper to attract new applicants.

Enterprise Applications at Creighton University

Under the Hood

Freshman move-in day: It’s hot, you’re hauling boxes into your room, you hope you have a good roommate, you’re worried about your class schedule, you need to get to the bookstore to stock up on required reading, and on and on and on. About the last thing you want to do is stand in line to register your car with public safety.

Accounts Payable Department at Loyola University Chicago

The Check's in the Mail

You’d be hard-pressed to find a more paper-laden function than accounts payable. Receipts, invoices, check requests, purchase orders, contracts, and more keep A/P personnel knee-deep in forms and documentation.

Loyola University Chicago’s accounts payable staff processes about 50,000 transactions among its three campuses annually—and 80 percent of them involved hard-copy documents. In many cases, A/P was not the final stop on the trail for this paperwork, and lost items were common, leading to processing delays and dissatisfaction among stakeholders.

Admissions Officers Speak Out

Realities and ambitions in recruitment and outreach

Spring means warmer temperatures and longer days, offers of admission flying to mailboxes and inboxes across the land, and acceptances coming back. We peeked behind the admissions curtain and connected with four top administrators at a range of institutions—small and large, public and private, West Coast to East Coast, and in between—to learn more about what is changing in their world.

Sound Mind, Sound Student Body

Challenges and strategies for managing the growing mental health crisis on college and university campuses

Before entering college, Nicole, a junior at a small liberal arts college in New England, had been getting treatment for anorexia for two years. Finding a college with adequate mental health services was one of her biggest concerns, so she was relieved when the director of counseling services at the college she selected promised her a full treatment, complete with a weekly dietician meeting and regular sessions with a psychiatrist and a therapist.

The Tumultuous Presidency

A rash of high-profile firings offers some lessons in starting out

The Universities of Oregon, Illinois, and Virginia have plenty in common. They all rate as leading research institutions, boast a high-achieving graduate and undergraduate student body, and field formidable athletic teams that compete regularly for national championships.

Hold the Phone

Near field communication-enabled smartphones for access and more

If NFC smartphone dreams come true this year as hoped, for many schools it will simply be a matter of turning the technology up on their existing card readers. Indeed, the use of smartphones enabled by near field communication is happening on some campuses and is a near-term reality for others.

NFC is a technology currently in use with many campus card systems to enable access control and transactions to pay for food, laundry, and other services. The trouble with the cards is that they are easily lost or forgotten and just aren’t as handy.

Moneymaking Meals

Campus dining program strategies for giving revenue a boost

In the summer of 2012, the University of Pennsylvania completed a sweeping renovation of one of its largest dining facilities—a three-story space that now includes a traditional dining hall, retail operations, and specialty dining concepts like a pizza oven and global cuisine.

Liking Your College Store

The future of marketing for campus retail

As books become digital and online retailers distribute college branded T-shirts, Pillow Pets, and logo-emblazoned caps, the future of college stores faces many uncertainties. College retailers, however, hold advantages other retailers would give their right cash register for: a captive audience, a well-recognized local (or national) brand, and a steady stream of new customers who have little choice but to shop at your store, at least once in a while.

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