Feature

Colleges Streamlining Their Help Desks

Campus IT support centers are ditching paper and turning to software solutions for their help desks

Students, faculty, and staff turn to campus help desks when their work has come to a standstill because technology isn’t behaving as they think it should. IT support centers at colleges and universities across the nation are ditching paper and turning to software solutions to help get frustrated users back on track more effectively and efficiently.

Videoconferencing Inspires Global Teamwork

With videoconferencing technology, distance is no barrier to face-to-face collaboration

At the Rochester Institute of Technology (N.Y.), biomedical photography students are using videoconferencing technology to show their work to audiences in Wales. A librarian is providing tutorials to students at satellite campuses in Eastern Europe. And researchers are holding meetings with project sponsors hundreds of miles away.

AV Trends: Hardware and Software for Sharing Screens

Experts weigh in on the latest features of video and presentation devices used for classroom collaboration.

In old-school lecture halls, the rooms would be outfitted with a single projector in the back and a single screen in the front, while large numbers of students quietly listened as the professor spoke. But as the standard lecture experience has become dated, the audiovisual needs of classrooms have evolved to support group study and collaborative, team-based learning. Mark Valenti, president and CEO of The Sextant Group, an audiovisual consulting firm, puts it this way: “We’re basically seeing the beginning of the end of the lecture hall.”

CIOs Speak Out on Bandwith, Malware, File Sharing

Top IT leaders on the tech issues of the day—and how they’re keeping their campuses running and safe

An effective chief information officer can be a bit like a superhero, but without the visible cape. Protecting information and ensuring the population can go about its day-to-day are all in a day’s work for these administrators. This spring, we talked with five campus CIOs to hear what is keeping them up at night and getting them revved to go in the morning. While we heard bandwidth is an ever-growing need (it’s like a teenager on a growth spurt), we also heard good news about the ability to use technology to inform the culture and learning of an institution.

High-Performance Computing

How the investment in heavy-duty computer processing power is paying off in research output

Imagine thinking thousands of thoughts at the same time. What if each thought was one piece of a really big problem—a problem now solvable in hours or days rather than years because of this simultaneous thought process? That’s what high-performance computing (HPC) does.

Inside Look: Student Centers

Visual appeal and flexibility help build culture and community

The campus student center may once have been the place students passed through on the way to their next class. But these facilities have evolved into bustling destinations that foster campus culture and community.

The Rights Question

Who owns intellectual property in the brave new world of MOOCs?

Disputes over intellectual property (IP) rights have been around as long as faculty members have been producing ideas. Whether it’s a cure for a disease, a textbook, or even a syllabus, ownership and IP rights are dictated by a policy at every college and university in the United States.

8 Simple Rules for Managing Student Workers

Making the most of campus employment programs

In her role as web manager and assistant director of institutional marketing at Elms College (Mass.), Karolina Kilfeather routinely relies on student workers to help carry the department’s workload.  She has found that while they may make valuable contributions, students often pose special management challenges.

Models of Efficiency Spring 2013 Honorees

Ripe for Replication

As we launch the fourth year of our Models of Efficiency recognition program, we are seeing lots of familiar names. The University of Wisconsin-Stout, a 2011 honoree, picks up two more awards this round, for separate efforts within the Registration and Records Office. Miami Dade College’s two winning entries are also among the group of nine conversation-stimulating stories we share this month.

Data Warehouse & Enrollment Management at Valdosta State University

Capture the Flag

It costs much more to recruit new students than to keep the ones you have, which is why retention is so important to colleges and universities.

With a 67 percent one-year retention rate costing $6.5 million in lost revenue annually, Valdosta State University (Ga.) officials knew they had to act. The problem was data that could have helped identify remedies were sorely lacking, and what little information the institution possessed was difficult to access and analyze.

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