Feature

Communications/Enrollment/Marketing at Ivy Tech Community College

Keeping the Core

Ivy Tech Community College (Ind.) had a classic good news-bad news problem. The good news was that interest in the 31-campus, statewide institution was burgeoning. The bad news was that budget belt-tightening was limiting the ability of staff to tend to the growing attention needed by prospective students while also responding to the needs of current students.

Student Development Center at LDS Business College

Career Development Curriculum

Until recently, LDS Business College in Salt Lake City focused its career preparation resources on the typical strategies. Career Services’ two counselors prepared 2,200 students for post-college job searches. They helped students craft résumés, write cover letters, and practice interviews through career prep courses and in-person appointments.

President’s Office at Walsh College

Not by the Book

It seemed like a good idea at the time.

Looking to reduce the cost of preparing the massive, paper-filled binders used by its board members at their meetings, Walsh College (Mich.) officials tried a laptop-based package. That cut down on paper, but the hardware was problematic.

Environmental Health and Safety at Texas A&M Health Science Center

Mobile Emergency Preparedness

Texas A&M Health Science Center is responsible for ensuring the safety and security of its faculty, staff, and students on eight campuses. Educating and informing the community regarding how to best respond to emergency situations—such as chemical spills, man-made emergencies, or natural disasters—was historically done through printed materials and the center’s website.

Admissions and Enrollment Services Department at Royal Roads University

Automating Admissions

For over a decade, potential Royal Roads University (British Columbia) students have been able to submit their applications for admission online. But Royal Roads’ response to applicants had remained paper-based until recently.

Finance at American Public University System

Taming Tuition

One of the most sought-after nonsalary compensation items offered by higher education is full or partial tuition benefits for employees and their families. Free and reduced-cost degrees go a long way toward easing the impact of nonprofit salaries.

American Public University System (W.Va.) offers varying levels of such tuition benefits based on employee status. But the institution’s formerly manual registration process was ill-equipped to distinguish between different registration types, creating problems when it came to reporting, scholarship applications, and payment.

College of Arts & Sciences Hobson Academic Services Center at The University of Oklahoma

Flood to Flow

Central Oklahoma sits snugly in Tornado Alley, but it was a flood, not a twister, that shocked officials at The University of Oklahoma into the realization that student advising records were one natural disaster away from disappearing forever.

Library and Information Services at Carthage College

Centralizing Help Requests

The Library and Information Services (LIS) department at Carthage College (Wis.) has provided support services to the campus community since 2001. Part library information desk, part IT and media help desk, LIS’ 22 staff members answer nearly 10,000 questions a year, ranging from where to find a book to figuring out why a student’s email account suddenly stopped working or helping a faculty member put a course online.

UBTech: Technology changes everything

Our conference explored new tech challenges and opportunities facing key areas of campus administration

Vanishing boundaries, emerging opportunities. That was the overarching theme in Orlando this June as approximately 1,000 attendees gathered at the Walt Disney World Swan and Dolphin resort for learning, networking, and fun. Some traveled far to UBTech 2013—with attendees from Brisbane, Australia; London; and Rio de Janeiro—and others came in from a few dozen colleges and universities in Florida.

Finance at American Public University System

Running Refunds

Ask any taxpayer who impatiently begins checking the mailbox within days of filing an income tax return: People may wait until the last minute to pay a bill, but when owed a refund, they want it as quickly as possible.

And so the manual refund process at American Public University System (W.Va.) was problematic. Financial aid refunds at the fully online school took up to 10 days to process; nonfinancial aid refunds could take up to twice that time. And that was with staff members who did nothing but process refunds full time.

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