Feature

Tech repair centers: Seven essential parts

Operational requirements for a well-run campus computer repair center

Part of keeping a campus computer repair center running smoothly is staying aware of what problems are likely to disrupt its operations. Certain best practices have been defined by leaders of highly successful centers; here are seven elements for operating an efficient campus repair center.

The continuing ed change up

New approaches emerge for serving part-time and adult students

With funding cuts, falling enrollments and increased competition from MOOCs and other low-cost online programs, higher education has been under enormous pressure in recent years. But pressure often leads to positive change, and many schools are looking at continuing education as an ideal area for that change.

Adapt or die: Learning from your continuing ed division

CE has a reputation for being a a self-supporting “cash cow”

The high and rising cost of education, coupled with a vast range of low-cost options flooding the marketplace, has impelled much of higher education into an “adapt or die” mindset. This is relatively uncharted territory for many institutions. But what they may or may not realize is that a pocket of wisdom might be found in the form of their continuing education divisions.

Continuing Ed: What's in a name?

Some examples of terminology and insight into the programs

How an institution labels its continuing education division often reflects its mission or goals. Below are some examples of terminology used in the field—and insight into why each institution made that choice.

Center for Lifelong Learning

Santa Barbara Community College (Calif.)

Officials recently broke down the CE division and integrated many previously free, noncredit offerings into a new Center for Lifelong Learning, which now generates revenue. It serves a wide array of community members, especially nontraditional-aged students seeking personal enrichment.

Outsourcing tech repair services to another company

Outside repair companies operating on campuses can save universities money

There are options beyond operating a university-owned computer repair center. Outside repair companies operating on campuses can save universities money in technician salaries and center administration costs.

Best Buy’s Geek Squad, for example, has run centers on campuses. And the regional tech repair company that operates Harvard’s campus repair center is Micros Northeast.

5 ways colleges are making digital deliveries

Institutions are overcoming challenges in getting digital course materials into students’ hands

Preparing to take a college-level course once meant simply heading to the campus bookstore and purchasing the textbook. Today, preparing for a course may require students to gather a wide variety of resources, both printed and digital. And while the printed items are still available at the bookstore, accessing a variety of digital materials is not always an easy task.

Building familiarity with digital materials

Campus bookstores can help in the adoption of new technology

Not everyone on campus is ready to use e-books, video lectures and other digital learning materials. But the campus bookstore can help in the adoption of new technology.

“As the course materials information center on campus, college stores are uniquely positioned to be the go-to resources on digital,” says Elizabeth McIntyre, vice president of communications and public relations at the National Association of College Stores. “Stores should take a role in educating the campus community about digital.”

Giving new life to old campus space

Colleges find efficiencies—and a dose of nostalgia—in repurposing rather than rebuilding facilities

Repurposing an old campus building may not have the wow factor that comes with creating a new facility from scratch. But colleges and universities driven by financial, environmental and sentimental forces sometimes find rejuvenating the buildings they already have is a more practical solution.

Colleges put safety in community's hands

Mobile devices allow the whole community to be campus safety’s eyes and ears

Police officers at the University of South Florida sprung into action one afternoon last February when a text message flashed on a computer screen at the campus 911 operations center, alerting the dispatcher that a student had a .25-caliber pistol in his dorm room.

New approach toward bystander education

Middle Tennessee State hopes to create neighborhood watch-like atmosphere

On college campuses, students are often reluctant to report a crime, whether it’s being committed by a fellow classmate or a stranger.

One way to combat this problem is for universities to train bystanders on the need to do something when a potential crime or suspicious activity occurs, says Middle Tennessee State University Police Chief Buddy Peaster.

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