Feature

Exploring help desk outsourcing as 24/7-support option

Colleges and universities of every size looking to alleviate internal IT staff of “level one” support calls

The IT department at Widener University in Chester, Pa., was at a crisis point. Unexpected IT staff turnover and high demand for more technology resources intersected, leaving the university grappling with how to provide help desk support. The school had walk-in centers that were open into the evenings, but overall, coverage wasn’t keeping up with demand.

High schoolers in college

Inside the growing movement to enroll high school students in college courses

In the fall of 2012, Connecticut neighbors Fairfield University, University of Bridgeport and Housatonic Community College launched a dual-enrollment program, which initially served 78 high school students. From Bridgeport Public Schools, the students got a chance to take college-level courses for simultaneous high school and college credit.

Standards for successful dual enrollment initiatives

To gain NACEP certification, a college or university has to adhere to more than a dozen standards

The National Alliance of Concurrent Enrollment Partnerships (NACEP) defines concurrent enrollment—a subset of the dual-enrollment approach—as providing college-credit-bearing courses taught to high school students exclusively by college-approved high school teachers.

The NACEP program also requires that high school teachers and college faculty collaborate on aligning the secondary and postsecondary curriculums.

The growing CRM footprint

Deploying constituent relationship management systems across the enterprise

Vanderbilt University’s medical school is among the best in the country, but its officials still wanted to create awareness of it with prospective students—those who are only in high school.

The undergraduate admissions office had deployed a constituent relationship management (CRM) system, but university officials knew from the outset that the system could be used across campus to share information and target students for specialized programs.

Bridging the digital divide

How institutions are making tablets and laptops accessible to all students

A 2013 Noel-Levitz E-Expectations Report of incoming college students found that 78 percent have regular access to a mobile device. And while that number has probably crept higher for 2014, what about the approximately one in five college students who don’t have that access?

For many low-income and first-generation college students, owning a smart phone, tablet or laptop is simply not a reality. What is a reality is that this situation creates educational barriers for these students.

Supply for demand

A growing number of four-year institutions are investing in workforce development—and here's how any college can successfully find and maintain industry partnerships

Workforce development has long been a bastion of the community college environment. But with student-loan debt topping $1 trillion and enrollments falling, many four-year colleges and universities are devoting more attention to the area, in part as a way to boost their own relevance within a challenging global economy.

Office on the go

From facilities to IT to public safety, departments are equipping employees with mobile devices to work from anywhere on campus

Members of the facilities crew at Quinnipiac University were spending a lot of time traveling back to their shop during the workday.

This situation, of course, was not unique to Quinnipiac, but department officials at the school set out to eliminate the trips workers had to make to retrieve new work orders, find information about equipment in manuals or look up floor plans. The central Connecticut institution has a 212-acre main campus, and two branches that are a half-mile and about five miles away.

Inside Look: Performance spaces

Flexibility is the name of the game in today’s campus theater configurations

The top trend in college performance spaces today is the flexibility being built into them. From adjustable walls and seating that can accommodate a variety of performance types to acoustics that adapt to handle everything from African drums to an orchestra, theaters are expected to match specific events.

“We see more and more educational users asking for fully flexible ‘black box’ type spaces, where the stage and seating can be rearranged for each production,” says Robert Shook, founding partner at Schuler Shook, a Chicago-based theater planning consultancy.

Tech repair centers: Seven essential parts

Operational requirements for a well-run campus computer repair center

Part of keeping a campus computer repair center running smoothly is staying aware of what problems are likely to disrupt its operations. Certain best practices have been defined by leaders of highly successful centers; here are seven elements for operating an efficient campus repair center.

The continuing ed change up

New approaches emerge for serving part-time and adult students

With funding cuts, falling enrollments and increased competition from MOOCs and other low-cost online programs, higher education has been under enormous pressure in recent years. But pressure often leads to positive change, and many schools are looking at continuing education as an ideal area for that change.

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