You need something done. What are you told?
“Fill out a form.”
Western Washington University officials figured there had to be a better way. The use of hard-copy forms to request services, they believed, was a waste of paper and time, as the requisitions had to be sent via campus mail to the appropriate parties, who in turn had to review, copy, and file them. Each person in the approval chain needed his or her own copy, and there was no central repository where the forms could be accessed easily.