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Impacting Affordability and Access: A Plan for Your Business Office

Payment plans can help increase retention and reduce bad debt by giving students convenient payment options

Business office leaders need to balance affordability and access with protecting their institution from bad debt. Reducing student accounts receivable is possible, even when increased enrollment and graduation rates are a priority. This web seminar, originally broadcast on November 14, 2014, featured Loretta Chrzan-Williams, director of student accounts at SUNY Monroe Community College (Rochester, N.Y.), who discussed how her institution decreased bad debt and improved student GPAs through implementing a simple four-step plan.

New solution dramatically improves network performance at Washington College

Alcatel-Lucent’s OmniSwitch network switches eliminate authentication bottlenecks with built-in security feature

Like most modern institutions, Washington College increasingly requires reliable, high-performance computer network access. That’s why the 1,400-student Chestertown, Maryland, institution needed to address a significant networking bottleneck. “By late 2012, the traditional network access control (NAC) device responsible for authenticating users had become a serious choke point,” recalls Cal Coursey, interim CIO. “Not only was it obsolete, but also all network traffic went through the device.

Higher One saves Missouri State University over a million dollars annually

Adding SmartPay to existing Higher One suite slashes credit card fees

When its credit card fees hit $1.6 million in early 2011, Missouri State University officials decided there must be a better way. “Because it became so common for students and their family members to pay by credit card, the fees became unmanageable,” recalls Doug Willson, the bursar for the 23,000-student institution based in Springfield, Mo. In addition to reducing fee costs, MSU desired a means to move all card processing off-site to achieve efficiencies, improve data security and reduce burdens surrounding payment card industry (PCI) regulatory compliance.

New higher ed financial and enrollment software streamlines processes, reduces costs, and improves compliance

Broadleaf Solutions meets a need for web-based, automated financial planning platform

The Education Corporation of America (ECA) is a privately held company which operates private accredited colleges across the country, including 26 campuses and an online program of Virginia College. ECA provides diplomas, associate’s, bachelor’s and master’s degrees in professional programs designed to prepare students for direct entry into the job market. By 2008, the leadership at ECA was looking for an enrollment and financial planning software solution that could better meet their needs.

Identity management software streamlines campus IT for both end users and staff

Fischer Identity as a Service® improves service, efficiency, and security at Harvey Mudd College

For the students, staff, alumni, and others at Harvey Mudd College in Claremont, Calif., remembering multiple user IDs and passwords to log in to numerous applications was a cumbersome experience. Resetting the inevitably forgotten passwords was time-consuming and frustrating as the help desk was not open 24/7. The beginning of each semester, when many people make transitions, was always hard on IT staff.

Montana college students earning financial education online

Nonprofit organization uses Financial Avenue from Inceptia on multiple campuses

At colleges across Montana, the nonprofit Student Assistance Foundation (SAF) provides students with the knowledge and tools to pursue and fund their postsecondary education. Using proceeds from its student loan servicing business and from its own fundraising efforts, the Helena-based organization offers grants, scholarships, community outreach, counseling, and training on financial education.

Spartan College of Aeronautics and Technology: Keeping default rates down through clear communication

USA Funds Borrower Connect organizes borrower and loan information, helping financial aid staff focus on outreach

Maintaining frequent contact with student loan borrowers is a challenge at any institution, regardless of size. At the 725-student Spartan College of Aeronautics and Technology in Tulsa, Okla., the three-year cohort default rate was commonly between 25 and 27 percent. “Our rate was so high because we had no easy way to communicate electronically with our borrowers,” says Dean Riling, vice president of administration. “Our accounts system did not connect with student email addresses.”

Equipment maintenance management program exceeds university expectations for cost savings and service

E&I’s Specialty Underwriters contract delivers unsurpassed efficiencies and support

Founded in 1787, the University of Pittsburgh (Pitt) is one of the nation’s most prestigious public research institutions. Serving an enrollment of 18,427 full-time undergraduates, and 10,339 graduate students, it goes without saying that controlling costs is a top priority. “Our focus on savings is a big reason for our support of E&I’s programs,” said Mike Durica, Procurement Specialist at Pitt. “We try to use the Cooperative’s contracts whenever possible.”

Healthy, convenient campus dining options made easy at California State University, Northridge

Subway franchise brings benefits for students, faculty, and the institution

For the leadership of California State University, Northridge (CSUN), providing a wide variety of dining options has always been an important part of serving the campus community, which is located in the San Fernando Valley. With 38,000 students and more than 4,000 faculty and staff, the sheer size of the university could create a big enough challenge by itself, but the demographics of the community make selecting campus restaurants even more daunting.

Convenience and control built right into campus commerce management system

TouchNet raises the bar for service, efficiency at Dallas Baptist University

In an ever more complex and increasingly technical world, administrators and students appreciate simplicity and convenience more than ever. For the leadership of Dallas Baptist University, implementing a new campus commerce solution was an important part of making student services more convenient and efficient. Grey Hoff, assistant vice president for financial affairs at DBU, is committed to creating a campus commerce environment that helps students and parents make the most of their financial investment.

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