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Higher education institutions consistently face pressure to satisfy the computing, storage and network requirements of their campus power users, the research scientists. A variety of technological trends are also putting added pressure on an institution’s infrastructure. With the advent of cloud computing, and public infrastructure as a service offerings available with the swipe of a credit card, how do higher ed IT departments keep up with the demand of these power users to stay relevant and provide high value services on demand?

DeeAnn Wenger

How has disbursing refunds to students changed in the past few years?
Colleges and universities either handle refunds in-house or use a third party to facilitate the process. The majority handle it in-house, and since processing is heavily dependent on paper checks, the task is cumbersome. As institution leaders look to outsource that responsibility, they also are looking to include more efficient methods to disburse the funds.

Institutions collect a wealth of data regarding admissions, financial aid and student success factors. All of these data provide a holistic view of prospective and current students, but it is crucial that this actionable intelligence be used to create and deploy personal and productive messages.

Maintaining customer service and compliance goals often creates conflicts at higher education institutions, because of the resources needed to attain success. While laws, regulations and policies may create unintended barriers to service delivery, compliance requirements cannot be ignored in the face of potential penalties.

Many institutions are challenged to raise graduation rates and increase service to their students, but what is often overlooked is the important role of improving outdated and inefficient registration processes in meeting these goals.

Joe Adams, Interim President and CEO and Vice President of Research and Cyber Security, Merit Network

The U.S. is home to the largest population of international students in the world. This student demographic enriches educational institutions, but also adds increased complexities. Many institutions struggle to provide a payment experience that is familiar to international students while also efficiently managing the reconciliation process associated with these payments.

Nicole Nesrsta

Nicole Nesrsta, Vertical Solutions Marketing Manager, Education, Citrix

Process simplification has been key in maintaining FSU’s status as a national leader in conservation.

Colleges and universities are facing tremendous headwinds today. Competition is increasing as more institutions compete for fewer applicants.

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