You are here

Custom Publishing

Maintaining customer service and compliance goals often creates conflicts at higher education institutions, because of the resources needed to attain success. While laws, regulations and policies may create unintended barriers to service delivery, compliance requirements cannot be ignored in the face of potential penalties. In this web seminar, originally broadcast on April 2, 2015, the assistant vice president and bursar at Temple University discussed strategies to ensure that institutions can foster a quality service environment while also maintaining a compliant operation.

Many institutions are challenged to raise graduation rates and increase service to their students, but what is often overlooked is the important role of improving outdated and inefficient registration processes in meeting these goals.

Joe Adams, Interim President and CEO and Vice President of Research and Cyber Security, Merit Network

The U.S. is home to the largest population of international students in the world. This student demographic enriches educational institutions, but also adds increased complexities. Many institutions struggle to provide a payment experience that is familiar to international students while also efficiently managing the reconciliation process associated with these payments.

Nicole Nesrsta

Nicole Nesrsta, Vertical Solutions Marketing Manager, Education, Citrix

Process simplification has been key in maintaining FSU’s status as a national leader in conservation.

Colleges and universities are facing tremendous headwinds today. Competition is increasing as more institutions compete for fewer applicants.

College of the Desert

The College of the Desert in Palm Desert is one of the 112 institutions in the community college system of California. With an enrollment of 13,000 students, as many as 20,000 to 30,000 documents are processed annually at the college.

“The California community college system came under criticism a few years back for its inadequate technology, inefficient business processes and low completion rates,” says Annabelle Nery, dean of admissions and records. “This pushed us to be more innovative in better serving our students and fostering completion.”

When a student gets accepted to a top-10 ranked program like the University of Maryland School of Dentistry, they’re entering the most challenging, rigorous educational environment they’ll ever experience

Institutions are under increasing pressure to provide more services, despite reduced operating budgets and elusive funding, and amid calls to hold down tuition. To meet these challenges, leading institutions are combining innovative approaches to technology and strategy by moving to the cloud, adopting managed services and focusing on strategic planning.