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Nicole Nesrsta

Nicole Nesrsta, Vertical Solutions Marketing Manager, Education, Citrix

Process simplification has been key in maintaining FSU’s status as a national leader in conservation.

Colleges and universities are facing tremendous headwinds today. Competition is increasing as more institutions compete for fewer applicants.

College of the Desert

The College of the Desert in Palm Desert is one of the 112 institutions in the community college system of California. With an enrollment of 13,000 students, as many as 20,000 to 30,000 documents are processed annually at the college.

“The California community college system came under criticism a few years back for its inadequate technology, inefficient business processes and low completion rates,” says Annabelle Nery, dean of admissions and records. “This pushed us to be more innovative in better serving our students and fostering completion.”

When a student gets accepted to a top-10 ranked program like the University of Maryland School of Dentistry, they’re entering the most challenging, rigorous educational environment they’ll ever experience

Institutions are under increasing pressure to provide more services, despite reduced operating budgets and elusive funding, and amid calls to hold down tuition. To meet these challenges, leading institutions are combining innovative approaches to technology and strategy by moving to the cloud, adopting managed services and focusing on strategic planning.

Students and faculty at higher education institutions prefer to access information about courses and the campus community on-the-go. And the best mobile apps are seamlessly integrated with all of an institution’s information infrastructure. This web seminar, originally broadcast on May 6, 2014, featured an enrollment administrator who discussed the major considerations when connecting the campus app to LMS and other systems, and keeping students and staff consistently engaged.

Complying with recordkeeping laws and information security requirements can be made easier with electronic document management. This is critical for higher ed institutions that are struggling to do more with less. This web seminar, originally broadcast on April 22, 2014, featured leaders from the Washington Student Achievement Council, a state agency working with colleges and universities to expand access to higher education in Washington.

Dealing with covering financial shortfalls in student packages, managing tuition refunds and providing excellent customer support with small staffs are common problems business offices face. This web seminar, originally broadcast on May 8, 2014, featured a financial leader who explained how her institution adapted department policies as enrollment continued to rise. She also discussed the positive impact that providing payment plan options to students and pending aid tracking had on her institution.

Robert Heinrich

We want to ensure the technology does not cause any disruption to instruction. We want the equipment to always be working, and if there are problems, we want to find them before the faculty do.