"It was the best of times, it was the worst of times; it was the age of wisdom, it was the age of foolishness.
Charles Dickens penned the opening lines of "A Tale of Two Cities" to describe French Revolutionary times, but they could easily apply to the modern world of student refunds. Or, more specifically, to two of the primary alternatives to paper checks.
One is simple, secure and smart. The other can be convoluted, controversial and painful for students.
Nearly a decade ago, Oklahoma City Community College installed state-of-the-art administrative system technology from Datatel that linked its student, finance, and human resources information systems together. It worked wonderfully - until staff turnover and training lapses diminished its utility.
As new technologies are developed, many tried-and-true staples of academia have fallen. So it is with the carousel slide projector.
Long a staple of art history classes, slide projectors are becoming obsolete, and while many professors and instructors have plenty of media, they don't have a way to replace the projector itself.
For the University of Denver's multimedia department this presented an opportunity not only to solve an immediate problem but to create something that would go beyond the traditional uses of media objects.
For years, Butte College in California put up with an internal IT system that left huge gaps in the ability of administrators, faculty, staff, and students to electronically communicate with each other. Administrators were unable to send memos targeted to, say, faculty members or the public works staff. Professors were unable to communicate with specific classes. And students had to go through separate log-in procedures to access the system's Web Advisor - and Blackboard - functions, as well as their e-mail accounts.
Change in academia tends to occur gradually, but the University of Missouri- Columbia turned that conventional wisdom on its head when it implemented a lecture capture system that students and faculty alike embraced with unprecedented speed.
The search for a lecture capture system began in the spring of 2009, after several faculty members approached the technology department saying they wanted to implement lecture capture for their classes, said Danna Vessell, the university's director of educational technologies.
Social media is not just for students. Faculty, administrators, campuses, and departments can leverage social media sites such as Facebook, YouTube and Twitter to communicate and enhance services to candidates, students, parents and alumni. Our Web seminar panelists, Nicholas Wormley, director of alumni and parent relations at Quinnipiac University, and Karli Grant, of Campus Management, offer guidance on how to implement a smart social media strategy.