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Mark Schilmoeller, Chief Operating Officer, Nelnet Business Solutions

Since most partners promise “great customer service” to the colleges and universities they serve, the term has become something of a cliché. Why does level of service still need to be a top priority for institution leaders when selecting a provider?

Technology must support flexible classroom arrangements

Colleges and universities have been slowly but persistently transforming their traditional classroom spaces into rooms that facilitate active learning. How should classroom technology adapt to these changing spaces?

In the Creighton University (Neb.) business office, administrators were challenged with balancing the delivery of high-quality, hands-on customer service to students and families with the heavy workload that came with managing the university’s tuition payment options manually. Creighton administrators realized that employing a third-party tuition payment plan provider could resolve these challenges.

Why do students persist? Although there are some commonalities, the answer is different at every institution. Predictive modeling seeks to answer the question of why students persist by discovering hidden relationships in data. By leveraging a clear picture of past and present behavior, predictive modeling uses statistical analysis to generate a confident simulation of future behavior. Higher education institutions can then use that insight to positively impact student trajectories and influence outcomes.

The ways in which stakeholders across an institution—administrators, faculty and staff members—think about student success will dramatically influence how they program, intervene, and ultimately structure efforts to identify at-risk students and to help them succeed. These mental models frame an individual’s thought process relating to a particular concept and can greatly impact student success plans—in other words, influencing what we focus on and why.

Many colleges and universities face challenges when it comes to their phone and communications systems. Outdated phone systems offer limited capabilities and often consume time and resources due to support and maintenance requirements. By moving to a unified communications platform, institutions can not only replace aging campus phone systems, but go beyond voice to unify all communications in a streamlined and more reliable desktop application, encompassing voice, email, fax, video and chat.

The Cisco Security and Trust Organization, Advanced Security and Research team offers a grant program through which higher education research institutions can take action in the evolving cybersecurity threat landscape.

The Payment Card Industry Data Security Standard (PCI DSS) was developed to encourage and enhance cardholder data security and to facilitate the broad adoption of consistent data security measures globally.

When the Office of Undergraduate Admissions at Clark University in Massachusetts experienced an 87 percent increase in application volume between 2012 and 2015, administrators recognized that they needed to overhaul their yield forecasting and admitted student engagement efforts. They knew that personalization would be key to achieving their enrollment goals, but it would be possible in the context of such an enlarged applicant pool only if they could effectively target the right students.

Mike Walters

An institution’s enterprise resource planning (ERP) system drives many of its core processes. ERP software allows students and faculty to access key information, and staff to automate previously manual tasks. It is critical for administrators to make their other programs, such as payment technology systems, integrate seamlessly with the software that governs so much on campus—the ERP.

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