In her role as web manager and assistant director of institutional marketing at Elms College (Mass.), Karolina Kilfeather routinely relies on student workers to help carry the department’s workload. She has found that while they may make valuable contributions, students often pose special management challenges.
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4/10/2013
- Unbiased student choice of where to bank. The bank account students begin at school may continue with them for decades. Such an important choice shouldn’t be skewed by which bank gave the school the most money. For financial aid disbursements, campuses should provide students a diverse set of disbursement options that clearly include the ability to use their own existing bank account and ability to choose to receive a check.
4/4/2013
It’s no secret that universities across the nation are facing more challenges than ever before. Shrinking budgets are contrasted with higher costs and aging facilities. The government is getting more involved from a regulatory standpoint while decreasing its funding support for education. Demand is up, enrollments are all over the map and across the board, and graduation rates are down.
4/1/2013
There are seven areas of oversight that trustees of higher education institutions should consider as fiduciaries. Mistakes in any of these areas can negatively impact the expected growth and risk profile of the portfolio, and in turn, the institution’s financial well-being.
Mistake #1: Not Tracking Total Investment Portfolio Performance
3/29/2013
As we launch the fourth year of our Models of Efficiency recognition program, we are seeing lots of familiar names. The University of Wisconsin-Stout, a 2011 honoree, picks up two more awards this round, for separate efforts within the Registration and Records Office. Miami Dade College’s two winning entries are also among the group of nine conversation-stimulating stories we share this month.
3/28/2013
Miami Dade College is the largest and most diverse higher ed institution in the U.S., serving a community as large as the state of Rhode Island. It has 175,000 students and offers more than 300 academic degree programs. Despite its large student body, MDC could serve even more students, so it spends thousands of dollars each year on marketing via the web, radio, and newspaper to attract new applicants.
3/28/2013
Historically, all 26,000 annual applicants to Johnson County Community College (Kan.) received up to three printed communiqués regarding their admissions status. While more information is usually better, the problem with JCCC’s process was that pieces of communication were not sent in chronological order. This created confusion for students.
3/28/2013
For newly minted alumni poised to land their first job or continue their studies in grad school, few items are more important than the transcript. Proof that the work was done, the grade earned, and the degree awarded, the transcript serves as the institution’s stamp of approval.
3/28/2013
The piece of paper. That’s what students are shooting for—a diploma, the tangible proof that they’ve met all requirements, completed the courses they had to complete, and graduated.
Who wants to wait for that?
University of Wisconsin-Stout graduates didn’t have any choice.
3/28/2013
Despite a freeze introduced three years ago on full-time hiring, which was necessitated by statewide funding cuts to higher education, Miami Dade College still regularly hires part-time workers to fill support roles.
3/28/2013
Until 2009, students at Asheville-Buncombe Technical Community College (N.C.) could wait as long as two hours to be seen by a counselor in student services, which includes the offices of admissions, advising, financial aid, and the registrar. After signing in on a sheet of paper in one of the four offices, students waited to be seen. Sometimes they were then referred to another office, where they got in the back of the line. The process was not only time-consuming, but frustrating.
3/28/2013
It costs much more to recruit new students than to keep the ones you have, which is why retention is so important to colleges and universities.
With a 67 percent one-year retention rate costing $6.5 million in lost revenue annually, Valdosta State University (Ga.) officials knew they had to act. The problem was data that could have helped identify remedies were sorely lacking, and what little information the institution possessed was difficult to access and analyze.
3/28/2013
You’d be hard-pressed to find a more paper-laden function than accounts payable. Receipts, invoices, check requests, purchase orders, contracts, and more keep A/P personnel knee-deep in forms and documentation.
3/28/2013
Freshman move-in day: It’s hot, you’re hauling boxes into your room, you hope you have a good roommate, you’re worried about your class schedule, you need to get to the bookstore to stock up on required reading, and on and on and on. About the last thing you want to do is stand in line to register your car with public safety.
3/27/2013
Whether you think they are hype or the next step in the evolution of learning, there’s no question that MOOCs have taken the education world by storm.
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4/25/2013
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