From UB

"We're number one" was once an accurate claim among U.S. education leaders.

As they do each fall, college presidents welcome new students with words they hope will inspire, words that will impart some shared wisdom or enlightenment about the journey on which they are about to embark.

Recently I went through a professional transition, leaving a job and a staff I loved to assume greater responsibility and new opportunities. While I was enthusiastic to accept a new challenge, I was proud to have been a part of a great admissions team at a great institution.

Today's universities are enterprises in the true business sense. Perhaps more than commercial organizations, the actions, plans, and management of universities come under the microscope of alumnae, donors, trustees, parents, activists, and the press.

We live in an era of great uncertainty for many in our workforce. At this moment, entire industries are being impacted by technological advances and the emergence of low-cost labor markets.

What are the four basic indicators of a successful school in its operations and well-being?

Indicator 1 Population.

Indicator 2 Population.

Indicator 3, Well, no surprise here--Population.

Indicator 4, Customer service levels.

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