We live in an on-demand, instant gratification society, and the old ways of doing business--paper, faxes, and even the overnight delivery of documents--no longer suffice. They're slow, expensive, and don't meet the delivery expectations of many customers. Universities are feeling this pinch as much as any other business. Paper is also difficult to secure and is too easily counterfeited.
New FCC regulations give the feds
access to internet, phone services
After multiple additions, the character of an original building can get lost. But what's old can be made new again.
In the past decade, tremendous changes throughout the world have impacted the way we conduct business, interface with our global neighbors, lead our colleges and universities, and educate our students.
The most frequent out-sourced human resource functions at any college or university are usually payroll, employee assistance programs (EAP), and benefits administration. IHEs are certainly doing it, but at the end of the day, does outsourcing really save money?
There's one essential team quality that's often misunderstood: conflict. Many leaders mistakenly believe conflict among team members is bad. Actually, it is one of the best indicators of a healthy team.
Five years ago, a technology professional couldn't turn around in a crowded room without bumping into a vendor selling a hot new technology called Voice over Internet Protocol (VoIP). Each year brought the same promises of how VoIP would revolutionize the delivery of phone service, replacing expensive and cumbersome traditional phone service delivered by the "Baby Bells" with a cheap alternative.
In 1992, a two-year institution then known as Utah Valley Community College set out to launch degree programs at the baccalaureate level. The college already offered many paths to associate's degrees, but Utah County had exactly zero public four-year institutions to which students could transfer.
College campuses are often a mix of architectural styles: ivy-covered brick buildings, modern constructions with interiors bathed in natural light, enormous outdoor multiuse facilities. Whatever its style, a building's design and upkeep requires resources of time and money.
Today's facilities directors can't maintain, renovate, or build their campuses anew without help from specialized software systems.
More and more institutions are strategically bringing together interconnected offices such as Financial Aid, Bursar, Registrar, and Advising under a "one-stop shop" with the intention of improving customer service. However, if not planned and executed properly, the action could deteriorate rather than enhance service. The following real examples represent typical pitfalls to avoid in moving forward on your own campus.