For newly minted alumni poised to land their first job or continue their studies in grad school, few items are more important than the transcript. Proof that the work was done, the grade earned, and the degree awarded, the transcript serves as the institution’s stamp of approval.
Articles: Registrar/Advising
3/28/2013
The piece of paper. That’s what students are shooting for—a diploma, the tangible proof that they’ve met all requirements, completed the courses they had to complete, and graduated.
Who wants to wait for that?
University of Wisconsin-Stout graduates didn’t have any choice.
3/28/2013
Until 2009, students at Asheville-Buncombe Technical Community College (N.C.) could wait as long as two hours to be seen by a counselor in student services, which includes the offices of admissions, advising, financial aid, and the registrar. After signing in on a sheet of paper in one of the four offices, students waited to be seen. Sometimes they were then referred to another office, where they got in the back of the line. The process was not only time-consuming, but frustrating.
11/8/2012
After doubling its number of graduates, Polk needed to automate its graduation applications process. A customized Access database was created with built-in reporting capabilities. An automated download capability was added to link graduate information with the reporting database. The result: Advising hours have been reduced by 1,600 per year and the additional clerical help is no longer needed.
3/27/2012
The idea of students substituting courses in a degree plan is not unheard of, but such requests must be carefully managed. Before the fall of 2011, Texas A&M University was dealing with the challenging and costly issue of processing undergraduate course adjustments within the Degree Audit office in the Office of the Registrar using a paper-based process. Requests were initiated by an advisor, then sent to the department head and dean before arriving at Degree Audit.
3/27/2012
As students “swirl” through higher education, taking classes at multiple institutions either consecutively or simultaneously, the need for institutions to quickly receive and process transcripts becomes more important. To comply with accreditation standards, Houston Community College was supposed to have all transcripts evaluated by the end of a student’s first semester, a goal their paper-based process was not allowing them to meet in 2008.
3/27/2012
At some point during the year, nearly every one of the 4,400 students at Ogeechee Technical College (Ga.) will have a reason to visit the college’s Student Affairs Center (SAC). This central administrative unit houses Admissions, Financial Aid, the Registrar, and Career Services. In 2011, 24,869 student appointments were made with as many as 320 students a day visiting during peak times; during quieter periods, between 80 and 100 students are seen.
3/27/2012
Creating a one-stop student services center in 2005 at Wilkes University (Pa.) seemed like a good idea at the time. These popular organizational structures have typically been a cost-cutting measure introduced to allow educational institutions to do more with less. At Wilkes, a one-stop shop was created by co-locating the services of the Registrar, Financial Aid, Admissions Processing, and Cashier.
3/26/2012
Sometimes increasing efficiency requires cross-functional teams, complex software solutions, and weeks of training and implementation. And sometimes it’s as simple as replacing a clipboard and sign-in sheet with a commonly used program, such as Microsoft Excel.
11/16/2011
College can be tough enough for traditional students. For those enrolled at community colleges, who often have less academic preparation and face added pressures from having to work to pay for school, the pathway to success can be even more daunting.
11/16/2011
As if new student orientation wasn’t busy enough, the University of Oregon registrar’s staff was faced with processing thousands of pieces of paper containing Advanced Placement test scores that had arrived not long before the arrival of eager freshmen.
7/1/2011
The academic calendar maintains its own particular cycle and pivots on its own particular axis. Critical dates, such as deadlines for the submission and changing of grades, must be honored. After all, should the calendar lose its adherence, the effects can be negative.
4/1/2011
In these days of instantaneous communication, having to wait for an answer feels anachronistic. If our e-mail isn’t returned within five minutes, we call our colleague to make sure she got it. Technology, it seems, has sped communication as well as slowed it down, as multiple means of messaging?telephones, online channels, face-to-face conversation?crowd one another for attention.
4/1/2011
The number and quality of personal relationships are frequently what drive college freshmen to remain at a particular college or university. The national average for freshmen retention is right around 75 percent, reports Brian Yates, executive director of the Center for Academic Support and Advising Services (CASAS) at Liberty University (Va.). And yet officials at Liberty, which had a freshman retention rate in line with the national average, felt they could do better.
4/1/2011
Capella University’s financial aid office faces challenges few other higher institutions do. Unlike universities with traditional four-year students, Capella serves a population of 39,000 students with an average age of 39 and work and family responsibilities that can interfere with their studies. Capella learners are more likely to start and stop their degree pursuits. And with each change in enrollment status comes a need to change financial aid status.
