Articles: Operational Efficiencies

Despite a freeze introduced three years ago on full-time hiring, which was necessitated by statewide funding cuts to higher education, Miami Dade College still regularly hires part-time workers to fill support roles.

Until 2009, students at Asheville-Buncombe Technical Community College (N.C.) could wait as long as two hours to be seen by a counselor in student services, which includes the offices of admissions, advising, financial aid, and the registrar. After signing in on a sheet of paper in one of the four offices, students waited to be seen.

It costs much more to recruit new students than to keep the ones you have, which is why retention is so important to colleges and universities.

You’d be hard-pressed to find a more paper-laden function than accounts payable. Receipts, invoices, check requests, purchase orders, contracts, and more keep A/P personnel knee-deep in forms and documentation.

Massive Open Online Courses (MOOCs) have captured the headlines in higher education in the past year. These new platforms were developed to enable both open access and large scale participation in online courses. Many top tier universities are joining the MOOCs bandwagon, afraid of missing an important piece of the Web-based phenomenon.

Students imagine a number of outcomes when they enroll in a course of study, but the one that probably doesn’t occur to them is the possibility they’ll show up to class and find their college closed.

The idea of yet another administrative process doesn’t tend to sit well with college and university officials. Yet, when assessing data that is not included in financial audits—such as admissions criteria, crime reports, retention and graduation rates, and degrees conferred—a thorough review process is integral to the success of an institution and to upholding its reputation.

Penn Park at  the University of Pennsylvania

At The Ohio State University, the term “master plan” is obsolete. That’s because what traditional master plans often lack—input from an institution’s academic and finance folks—are an integral part of the One Ohio State Framework Plan, shares Amanda Hoffsis, senior director of physical planning.

Connecticut Distance Learning Consortium girl on computer

As distance learning programs are developed and then refined, there are many options for national, regional, and statewide distance education consortia that the institutions can, and often do, join. The consortia help in sharing resources and tips to help each other with distance learning efforts.

The $25.8 million New Central Residence Hall is scheduled for fall 2013 occupancy.

In all the understandable buzz about massive open online courses (MOOCs) and alternative models for delivering content, remember this: Residential campuses will continue to be critical to higher education and to preparing a competitive 21st-century workforce. Why? For starters, as MIT President L.

As the December issue was going to press mere days after Hurricane Sandy ripped through the Northeast, we were already hearing of colleges and universities in the region beginning to put the pieces back together.

UBTech 2012 and 2013 presenter Daniel Rasmus is a strategist who helps clients put their future in context. Rasmus uses scenarios to analyze trends in society, technology, economics, the environment, and politics to discover implications used to develop and refine products, services and experiences.

Kutztown University (Pa.) was not as badly affected as places along the coast, but downed trees and extended power outages in the area were a challenge.

Hurricane Sandy made landfall in Atlantic City, NJ, at the end of October, creating devastation up and down the East Coast. Over 100 people in the U.S. died as a result of the storm and millions were without power for weeks. College and university campuses were not immune to the damage.

It’s nice to see something grow and take on a life of its own. When we first developed the Models of Efficiency program, we honestly didn’t know quite what to expect.

Quality counts: Production Supervisor Eddie Rogers inspects a large poster, one of the new products offered by Pub & Print.

The University of West Georgia’s publications and printing (pub and print) department was given a mandate in 2011 to become self-funded by 2013. Dan Lewis, director of the Center for Business Excellence at the university, used business process redesign and lean six sigma to identify areas that had the greatest opportunities for improvement.

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